Intake & Outreach Coordinator

## About CFUF The Center for Urban Families (CFUF) is a nationally recognized nonprofit working at the intersection of responsible fatherhood, family stability, and economic mobility. Since 1999, we’ve empowered Baltimore’s underserved residents to overcome barriers, break the cycle of poverty, and build thriving futures. Through our All In strategy, we combine personal accountability, holistic case management, and workforce training to drive lasting impact for individuals, families, and communities. With a culture rooted in excellence, transparency, and purpose, CFUF fosters a dynamic, high-energy environment where bold ideas and passionate people thrive. ## ## The Opportunity The Intake and Outreach Coordinator plays a critical, front-facing role in connecting individuals to opportunity at CFUF. This position leads applicant engagement, intake, and community outreach efforts, ensuring prospective members are informed, supported, and successfully enrolled into CFUF programs. Serving as both a relationship-builder and systems navigator, the Coordinator works to remove barriers to participation, maintain consistent engagement with applicants and alumni, and strengthen CFUF’s presence across the community. This role blends outreach, case coordination, data management, and cross-team collaboration to drive member enrollment and retention. **Additionally, this position’s broader responsibilities include:** - Leading intake and applicant engagement processes from initial contact through enrollment - Conducting community outreach to build awareness and expand CFUF’s reach - Supporting retention strategies by maintaining consistent follow-up and engagement - Managing applicant data, outreach tracking, and reporting to support program outcomes - Collaborating across teams to align outreach, enrollment, and member engagement efforts ## ## What to Expect from This Opportunity - Engage, recruit, and inform prospective applicants about CFUF programs through outreach and direct engagement - Conduct timely intake assessments (within 24 hours of initial contact) and ensure accurate documentation in CFUF systems - Maintain consistent follow-up with applicants to confirm interest, address barriers, and support enrollment - Plan and execute outreach activities, including street outreach, community events, and presentations (including occasional evenings or weekends) - Represent CFUF at resource fairs, partner events, and community engagements while building strong referral pipelines - Track outreach efforts, including locations covered, engagement metrics, and new leads generated - Recruit and coordinate alumni participation in outreach efforts, including tracking and stipend processing - Maintain accurate, up-to-date records of applicant information, outreach activities, and case notes - Compile weekly outreach and engagement reports to support performance tracking and grant reporting - Support marketing efforts through social media engagement and virtual presentations using platforms such as Zoom and PowerPoint - Collaborate with program teams to align recruitment strategies and improve member engagement and retention - Assist in planning and executing outreach events, including logistics, setup, and follow-up - Support reengagement strategies for alumni participation in CFUF programs and services - Ensure outreach materials, supplies, and resources are prepared and available for all activities - Maintain outreach equipment (including the outreach van) in alignment with safety and cleanliness standards - Represent CFUF professionally with members, partners, funders, and community stakeholders - Perform other duties as assigned to support outreach, engagement, and organizational goals ## **Schedule:** Monday through Friday, 9 AM to 5 PM—this position may require occasional evenings, weekends, and off-site community events ## ## Qualifications - Bachelor’s degree preferred; equivalent experience in community engagement, workforce development,…