Intake and Client Care Supervisor

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities. Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being. Our **Duncansville inpatient facility** provides structured, compassionate care to adults seeking recovery from substance use disorders. We are currently seeking an **Intake & Client Care Supervisor** to help lead our admissions and intake operations. * * * ## **Position Overview** The **Intake & Client Care Supervisor** plays a critical leadership role in ensuring a **smooth, efficient, and client-centered admissions process**. This position oversees intake staff, supports admissions workflow, and ensures all processes meet **clinical, regulatory, and organizational standards**. This is an excellent opportunity for someone with **behavioral health admissions experience** who is ready to take the next step into a **supervisory role**. * * * ## **Schedule & Pay** - Full-Time - Tuesday–Saturday - 11p-7a preferred but can be somewhat flexible on hours * * * ## **Key Responsibilities** ### **Supervision & Team Leadership** - Supervise **Intake Coordinators and Administrative Assistants** - Conduct **monthly supervision meetings**, coaching, and performance feedback - Assist with **training and onboarding** of new team members - Provide **daily workflow oversight and staff support** * * * ### **Admissions & Intake Oversight** - Ensure all **admission processes and documentation** are completed accurately and timely - Facilitate admissions by verifying: - Identification - Insurance information - Required intake documentation - Coordinate with nursing and clinical teams to ensure smooth **client transitions into care** - Support **bed management**, including admissions, discharges, and assignments * * * ### **Compliance, Safety & Documentation** - Train and support staff on **admission safety procedures**, including: - Body and belongings searches - Documentation protocols - Handling of secured/confiscated items - Ensure all processes follow **program policies and regulatory standards** - Maintain accurate documentation related to **client belongings and intake procedures** - Uphold **strict confidentiality** of client and company information * * * ### **Client Experience & Problem Resolution** - Respond to and resolve **client concerns or grievances** related to intake or belongings - Maintain a **welcoming and organized admissions environment** - Promote a **positive, professional first impression** for all clients entering treatment * * * ### **Operational Support** - Provide coverage for intake and administrative roles as needed - Assist with coordination of **daily admissions activities** - Collaborate with **clinical, nursing, and operations teams** * * * ## **Supervisory Responsibilities** - Direct **day-to-day supervision** of intake and administrative staff - Monitor performance, provide feedback, and support team development - Ensure efficient workflows and adherence to procedures * * * ## **Qualifications** ### **Required** - High School Diploma or GED ### **Preferred** - Experience in **behavioral health admissions, intake, or healthcare front desk operations** - Prior **supervisory or team lead experience** - Experience coordinating **client intake workflows or admissions processes** * * * ## **Knowledge, Skills & Abilities** - Strong **organizational and time management skills** - Ability to manage **multiple priorities in a fast-paced environment** - Excellent **interpersonal and customer…