Insurance Specialist 1/2

The mission of the Department of Insurance is to enforce the insurance laws and regulations of the state impartially, honestly and expeditiously. The Louisiana Department of Insurance is seeking a motivated and detail-oriented **Insurance Specialist 1/2** to join the Office of Management & Finance/Louisiana Fortify Homes Program. This program helps strengthen homes across Louisiana by supporting homeowners through the grant application and review process. In this role, you’ll review applications and supporting documents, verify eligibility for FORTIFIED Roof grants, and assist with responding to insurance-related questions and complaints. If you enjoy helping the public, analyzing information, and contributing to a program that makes a real difference for Louisiana homeowners, we encourage you to apply! **The ideal candidate possesses the following competencies:** **Core Competencies:** - Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement. - Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes. - Managing Stakeholders: The ability to identify key stakeholders, manage relationships, and align interests to move work forward. - Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions. **Preferred Competencies:** - Acting with Ethics and Integrity: The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit. - Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject-matter expertise in diverse and evolving contexts. - Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers. - Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies. - Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning. - Solving Problems: The ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges. Three years of experience in insurance, administrative services, investigations, or law enforcement; OR Six years of full-time work experience in any field; OR A bachelor's degree. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. The official job specifications for this role, as defined by the State Civil Service, can be found [here](https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=157780). Job Duties: As an **Insurance Specialist 1/2** in the Office of Management & Finance/Louisiana Fortify Homes Program you will/may: - Review applications for Louisiana Fortify Homes Program grants to determine eligibility for FORTIFIED Roof funding, ensuring required documentation, inspections, insurance verification, and other program requirements are complete and accurate. - Evaluate grant applications and supporting documentation, make recommendations for approval or denial, and determine appropriate grant award amounts in accordance with program guidelines. - Conduct research and investigate inquiries and complaints involving property and casualty insurance laws, insurance contracts, and consumer concerns. - Review insurance rate and rule filings for compliance with the Louisi…