Insurance Account Manager Trainer

## Company Description Extraordinary opportunity. Exceptional experience. Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we’ve come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and opportunities for our employees, clients and stakeholders. We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with. Trucordia Values 1. We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with. 2. We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company. 3. We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of “what’s next”? 4. We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve. 5. We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities. ## Job Description As a Client Services Learning Experience Manager, you will lead the learning and development programs for client service teams across platforms. Lead the projects and training implementation of any new system or processes. This role is responsible for partnering with VP of Ops, ensuring alignment and consistency with the ongoing training of Trucordia’s defined client experience, and on the insurance systems they use to do perform their daily duties. **Duties & Responsibilities:** - Serve as a subject matter expert on AMS360 and other systems and tools, overseeing training delivery for new users and newly integrated offices. - Design and implement role-based 30-60-90-day onboarding programs for Client Managers and Client Advocates. - Partner with platform operations leaders and central teams to assess learning needs and tailor training strategies aligned with company SOPs. - Partner with Operations Excellent team on the governance process of the Client Experience SOPs. Ensuring that when a change is made there is collaboration with process owners, and all SOPs are updated, along with training materials and any systems impacted. - Provide coaching, guidance, and strategic direction to team leads and learning advocates across platforms, fostering collaboration and sharing of best practices, tools, and resources. - Develop and maintain job aids, sops, and knowledge checks to support ongoing learning of AMS360 and other systems and processes. - Manage and update the Client Experience Hub in MyTrucordia (SharePoint), with useful resources, and links to development information. - Build strong relationships with platform leaders, SMEs, and project teams to align learning initiatives with business goals. - Coordinate and communicate training through the company LMS (Trucordia University), tracking and reporting on completion metrics. - Identify learning gaps through surveys, pulse checks, and feedback loops. - Deliver engaging learning experiences using a blend of instructor-led, virtual, and eLearning formats. - Collaborate with the…