Instructor II

# GENERAL PURPOSE Under the direction of the Programs Manager, is responsible for the development and facilitation of classes, events and/or workshops. #### ESSENTIAL FUNCTIONS *The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment.* 1. Teaches participants in classes, activities, events and/or workshops where the instructor has direct knowledge and expertise. Assesses an individual’s and overall group’s proficiency level and modifies activity accordingly. Effectively communicates instructions, maintains a positive attitude, and generates enthusiasm at all times. 2. Demonstrates a general knowledge of facility programs, products, and services. 3. Assists supervisor with the development, promotion and organization of assigned classes. 4. Participates in the marketing of classes (e.g. responds to participant inquiries about other classes, programs, and services; refers to appropriate contact for follow-up). 5. Provides feedback about the program’s success and offers suggestions for improvement. 6. Responds to customer concerns and refers to management accordingly. 7. Keeps abreast of industry trends and BCHD programs. 8. Ensures proper classroom set-up and breakdown with allowed timeframe. 9. Adheres to District and departmental policies and procedures. 1. Assists with the ongoing collection of customer evaluation and feedback. 2. Ensures all participants in the class have registered with the front desk staff. 3. Takes attendance of participants for each class that they teach (fee-based classes only). 4. Promotes safety throughout the facility by keeping all areas neat and tidy, cleaning up spills or other hazards, notifying a supervisor of a safety concern that requires immediate attention, etc. 5. Serves as a positive role model by consistently maintaining a positive and helpful attitude with parents, children, management and co-workers. 6. Participates in open houses, community events, and special events. 7. Performs assigned training, duties, and work schedule as a disaster service worker on behalf of BCHD. 8. Exhibits clear understanding of the history, mission, and vision and serves as an ambassador of Beach Cities Health District. 9. Exemplifies BCHD’s core values of compassion, integrity, accountability, and excellence in every interaction with staff, volunteers and members and the public. 10. Performs special projects and other duties as assigned. **COMPETENCIES** *This position requires the following competencies (e.g., knowledge, skills and abilities) in order to perform all functions of the job.* **LEADERSHIP COMPETENCIES:** **Adaptability/Flexibility.** Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems. Recovers quickly from setbacks and finds alternative ways to reach goals or targets. Copes well and helps others deal with the ongoing demands of change; sees and shows others the benefits of change. Manages change in a way that reduces the concern experienced by others. Clarifies priorities when leading change. **Attention to Detail.** Performs tasks with care; is thorough. Makes few if any errors. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Remains aware and takes care of details that are easy to overlook or dismiss as insignificant. **Customer Focus.** Exhibits a polished and professional demeanor at all times. Describes customers’ business and expectations. Shows interest in, anticipates, and responds timely to customer needs. Goes beyond basic service expectations. Seeks ways to improve service delivery. Recognizes adverse customer reactions and develops better alternatives. **Teamwork.** Knows and supports teammates’ work and deliverables. Encourages team unity th…