Institutional Support Analyst (Mandarin Speaking)

Role: Institutional Support Analyst (Mandarin Speaking) Location: Kuala Lumpur, Malaysia *Applicants must have the existing right to work in the Malaysia. This role is not eligible for visa sponsorship.* Job type: Full time, Permanent – Hybrid This position offers a hybrid work model, allowing flexibility between working from home and our office. Typically, employees are expected to work 2 days in the office per week. Why QS? At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally. Our commitment to people development is recognised globally: QS is a Gold-accredited Investors in People organisation, placing us among the top 28% of workplaces worldwide. Our company values underpin everything we do – we collaborate, respect and support each other. It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives. Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector. At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector. We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. As a Institutional Support Analyst, this is what you’ll be doing: The role At QS, our institutional partners rely on accurate data, trusted insight, and responsive support to make decisions that shape their impact on students and society. As an Institutional Support Analyst, you will play a critical role in ensuring universities worldwide can engage confidently with QS rankings, our evaluation portfolio, and make the most out of the the insights derived from them. Working at the intersection of data, products, and relationships, you will guide institutions from all around the world through complex submissions, help them unlock value from our evaluation frameworks, and act as a trusted point of contact in an increasingly data-driven higher education landscape. This is a role with real visibility, variety and the opportunity to grow as QS’s evaluation portfolio continues to expand. Role responsibilities - Support and guide a portfolio of institutional partners, acting as their primary point of contact across QS rankings, evaluations, and related products. - Own the end-to-end onboarding and engagement journey throughout their evaluation, ensuring institutions understand requirements, timelines, and outcomes. - Validate, review, and interrogate complex data submissions, working closely with universities to resolve queries and ensure accuracy and integrity. - Conduct research to triangulate data when needed, and to identify missing or additional data. - Collaborate with product, data, and research teams by sharing structured feedback, user insights, and recurring issues from institutional partners. - Contribute to client-facing knowledge resources, including webinars, guidance materials, and documentation that improve self-service and scale. - Build trusted, professional relationships with stakeholders across diverse cultural and regulatory contexts, exercising diplomacy and impartial judgement when required. - Continuously improve internal processes to help the team manage growing volumes efficiently while maintaining a high-quality client experience. - Any other duties that fall within the purpose and scope of the role. Key skills and experience - Proven ability to manage multiple stakeholders or client relationships in a professional services, research, data, or customer-focused environment.…