Inside Sales & Showroom Coordinator

**Position Summary:** The Inside Sales & Showroom Coordinator has enthusiasm and passion for the Culp brand. The position will develop sales to hit targets, maintain an on-brand showroom experience for our customers, and engage with executive and sales leadership to support administrative needs. **Position Responsibilities:** Inside Sales: - Maintain existing book of inside clients and actively prospect potential new clients. - Work closely with clients to understand preferred trends, styles and color stories, and make appropriate recommendations from Culp’s line. - Coordinate with customer service to serve each customer’s needs regarding lead times and shipping methods. - Develop an in-depth knowledge of our brand and product to be able to communicate with customers effectively whether via email, phone, or in person at Congdon Yards. - Ensure client expectations are met by ensuring accuracy related to ordering, shipment/tracking, and delivery of product. - Work to achieve or exceed quarterly sales targets. - Coordinate and submit customer special requests to the Design team. - Support the company’s policies on returns and cancellations; ensure this policy is explained fully to each customer. Showroom Coordination: - Ensure the Congdon Yards design center is ready to greet visitors year-round, with special emphasis on industry events (Furniture Market, Interwoven, customer appointments). - Two times per year, manage the installation of samples, furniture, plants and accessories in advance of Interwoven. - Coordinate resources such as catering, moving, minor construction services, florists and other vendors during events. Plan menus and other entertainment as needed. - Plan, assemble, and stock product displays in showrooms regarding product displays, promotional programs, and advertising. - Schedule, update, and maintain showroom appointment calendar for Interwoven, Furniture Market and communicate with Design and Sales - Provide year-round administrative oversight over the Congdon Yards design center. - Be present for scheduled maintenance and repairs. - Receive mail and packages as needed. - Liaise with CHRO for general building safety. Executive Administration: - Provide executive-level administrative support for the Board, CEO, and Sales Leadership, including scheduling, travel arrangements and meeting preparations - Assist with other sales related administrative needs as assigned. **Role Qualifications/Essential Skills & Experience:** - Previous furniture and/or textile knowledge preferred. - Must be present in the office. - Exceptional presentation skills and ability to articulate product knowledge to client. - Must be results-driven with the ability to meet sales targets as given. - Excellent communication skills through phone and emails. - Ability to multitask. - Strong sense of professionalism. - Working knowledge of social media platforms and tools. - Strong computer skills (Teams, PowerPoint or Canva, and Excel are critical). - Exceptional at building and nurturing customer relationships. - Enthusiasm and Passion for the Brand. - Adaptable to different situations and audiences. **Education requirements**: - BA in General Business or Textiles preferred, or equivalent experience in progressive roles. - 2+ years progressive sales and/or customer service experience preferred. **Travel Requirements** **:** - Some local customer travel is required. Furniture and Fabric Market attendance required. **Reporting to this position:** - No direct reports.