Inside Sales Representative

## Company Description Ulbrich was established in 1924 and is family-owned and privately held. An international corporation with subsidiaries located in the US, Mexico, Germany and Austria. Ulbrich employs over 700 people worldwide. At Ulbrich, we are ***Improving Lives with More Than Metal.*** We work hard for each other, our families, and the communities we live in. The respect and integrity of Ulbrich team members, dedication to their professions, collaborative participation in lean, and ensuring that safety comes first, has created a culture that has a positive impact on the lives of many. We connect with the world through our responsibility to produce critical products that benefit mankind. The Ulbrich culture is guided by a set of shared values we call ***Our Core Tenets*****.** The tenets we live by each day are Continuous Improvement, Quality Commitment, Family Values, Total Company Involvement, and Customer Responsiveness. Through practicing these shared values, we drive profitable growth and success. Come join the Ulbrich team and become part of a greater purpose and a promising future! ## Job Description Ulbrich Stainless Steels & Special Metals, Inc. is seeking an ***Inside Sales Representative*** at our Ulbrich Shaped Wire division in North Haven, CT. The Inside Sales Representative will be accountable for building relationships with customers and selling Ulbrich specialty wire products/product applications or services to assigned accounts. Cultivate and grow new business with prospective and established customers by discussing applicable requirements along with opportunities and challenges. Take ownership of accounts and work closely with management to develop profitable business for the Company. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** - Review and become fully conversant on product information in Ulbrich Axiom system in order to provide customers with an accurate, complete range of technical product specifications; - Develop a comprehensive understanding of inside sales territory accounts, forecasts, personnel, and purchase history; - Develop a comprehensive understanding of the metals industry and understand opportunities and blue sheets within assigned accounts; - Build strong customer relationships and provide information and technical assistance to customers to help them make the best product choices for their specific applications; - Working closely with management and ensuring compliance with Ulbrich pricing guidelines, respond or follow up on inbound sales calls/customer telephone inquiries concerning all Company products, processing services, pricing and delivery options; - Provide verbal and written quotations negotiating order level pricing and order level freight terms where appropriate, determining inventory availability necessary to meet customer needs and notifying appropriate person(s) of low inventory levels. Troubleshoot problems and expedite solutions to achieve customer expectations; - Using Ulbrich’s Axiom ERP system, enter customer orders in an accurate and timely manner; - Perform Customer Relations Management (CRM) lookups and participate in obtaining metric goals; conduct inventory research and tag history lookup; - Recommends buys to purchasing group and communicates with commercial and production personnel on customer wants and needs; - Manage open orders and backlog through available reporting and initiate and follow up on all customer claims; - Collect information from Ulbrich CRM system to make outbound sales calls for the purpose of prospecting, expanding the customer base, and for marketing of additional Ulbrich products/product applications or services to existing or new customers; - Gain an understanding of ISO concepts and ensure compliance with Standard Operating Procedures (SOP’s) within Ulbrich; - Participate in Lean initiatives and be on the lookout for continuous improvement opportunities; - While position is office-based, work as an integral team member in conjunction…