Inside Sales Representative

**The Opportunity** Are you a customer-first professional with a passion for providing solutions and support? Triangle Fastener Corporation is seeking a **detail-oriented and service-driven Inside Sales Representative** to join our team in our **Richmond, VA** branch. You’ll serve as the first point of contact for walk-in, phone, and email-based customer inquiries, playing a vital role in ensuring a smooth and successful sales experience. In this position, you’ll support both individual customers and the Outside Sales team—managing quotes, orders, and day-to-day customer service that keeps projects on track and clients coming back. **About Triangle Fastener Corporation** Since 1977, Triangle Fastener Corporation has been a trusted name in the construction industry. We are a leading **wholesale distributor** of standard and specialty fasteners, sealants, tools, and related construction products. With **30+ branches nationwide**, we offer our Triangle Fastener-branded products to builders all across the U.S. **Why Join Us?** At TFC, we know that our people are the key to our success. We offer a collaborative, supportive work environment with industry-leading benefits, including: - **Medical, Dental, and Vision Insurance** - **Safe Harbor 401(k)** with automatic employer contributions - **Company-paid** short-term disability and life insurance - **Paid holidays** starting Day 1 - **Professional development** through training and industry events **What You'll Do** As an Inside Sales Representative, your daily responsibilities will include: - Providing timely and accurate customer quotes via phone, email, and in-person inquiries - Handling walk-in sales and guiding customers through product selections - Entering and processing orders with precision and speed - Collaborating with warehouse and inventory teams to ensure stock levels meet demand - Coordinating delivery schedules and providing updates to customers - Supporting the Outside Sales team by managing backend processes and customer follow-ups - Maintaining a clean and professional showroom and promoting featured products - Addressing and resolving customer issues proactively and professionally - Preparing and sending product samples, catalogs, and credit applications - Reviewing open sales reports and ensuring data integrity - Pulling counter orders as needed to ensure timely customer service - Working closely with the Branch Operations Manager and sales staff daily **What You Bring to the Table** | | **Required** | **Preferred** | | --- | --- | --- | | **Experience** | 1+ year in customer service or related position | 3+ years in inside sales or similar position | | **Education** | High School Diploma or GED | Associate’s degree in business, sales, or related field | **Skills & Abilities:** - Proficient in Microsoft Office Suite - Strong multitasking and time management skills - Excellent communication skills, written and verbal - A collaborative mindset with strong problem-solving abilities - Ability to learn and operate company software, including CSD - Customer-centric mindset with a commitment to delivering on promises **Our Values** Triangle Fastener Corporation is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Triangle Fastener Corporation's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during e…