Inside Sales Representative

Ryan Herco Flow Solutions, a SunSource company, is a leading distributor of fluid control systems, fluid filtration systems, fluid handling products, micro-electronics, and general industrial supply. We sell to a broad base of customers in industries such as electronic component and equipment manufacturers, chemical manufacturers, water & waste treatment, metal finishing, pollution control and life sciences companies. www.rhfs.com Ryan Herco offers competitive pay and a comprehensive benefit plan including medical, dental, and vision insurance, vacation, sick leave, and holiday pay, a floating holiday, life insurance, tuition reimbursement, and a 401(k) with Company match. Our greatest benefit is the opportunity for career advancement! We promote from within and value employees who contribute to our company’s growth. Ryan Herco Flow Solutions is looking for an experienced individual to fill the role of Inside Sales Representative. In this position, you will: Provides excellent customer service by answering incoming customer calls, solving problems, entering orders and completing follow-up procedures Maximizes customer contact on the phone by turning product inquiries into orders; suggests accessories or replacement items to customers. Writes bids and quotations when appropriate and performs follow-up procedures Documents all customer contact and sales activities in the ACS system Communicates with Outside Sales to ensure excellent account management and customer service for new and existing customers Supports Outside Sales in implementing sales and marketing plan. Keeps current on Ryan Herco Flow Solutions products Attends product and sales training meetings as required. Updates and maintains database Requirements: 2+ years of proven sales and/or customer service experience Addresses customer concerns, demonstrates empathy, and consistently moves the customer towards commitment Excellent people skills. Interacts effectively and works productively with a wide range of people Organized and detail-oriented Fast learner with the ability to grasp new concepts Persuasive, amiable, self-motived, and goal oriented Excellent written and oral communication skills MS Office (i.e. Word, Excel) savvy Must be able to type 40 WPM