Inside Sales Representative - Instrumentation Product Group

Carotek, a SunSource company, provides process equipment solutions for the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia. Carotek represents over 85 manufacturers as their process equipment distributor, representative, and repair center for pumps, blowers, heat exchangers, valves, instrumentation, IIoT, steam, hydronics and municipal products. www.carotek.com Looking for a career in Inside Sales that involves providing technical customer service? Do you possess a technical aptitude, would enjoy providing solutions for our customers, and are a team player? Then this position may be for you as we are looking for an energetic, self-driven, technically inclined individual with a warm personality to join our Instrumentation Inside Sales team. In this role, you will be responsible for: Providing outstanding service to our customers and support to the outside sales staff Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary Selecting and specifying products based on customer application and design prerequisites Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to Applications Specialist or Manager Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information Obtaining purchase order number and/or credit card information from customer Conferring with Accounting to research and resolve invoicing or credit discrepancies Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems Most of the work is incoming, there is little to none cold calling expectations placed on an inside sales representative, at times during a month there will be quote follow up required Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products This is a full-time in-office position at our Matthews, NC headquarters. Hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. Desired Education and Experience Bachelor's degree from a Business or Engineering program. Other majors and experience will be considered. Or Three plus years experience working in an Inside Sales relatable position within the Industrial Fluid Process industry. Preferred Attributes Working knowledge of electrical, pneumatics, mechanical assemblies, gauges, valves, instrumentation, steam traps and/or a very strong mechanical aptitude Ability to read, analyze and interpret technical drawings and electrical schematics and technical procedures, write reports and general business correspondence Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric Working knowledge of Microsoft Office Products (Outlook, Word, Excel, etc.), Prophet 21.