Inside Sales Representative

## **Position:** Inside Sales Representative – Health Care **Location:** Southfield, MI (Onsite) **Company:** Epic Health / Unity Self-Funded Health Plan / Kindred Direct Primary Care / Nuwell Management Group * * * ## **Help Organizations Access Better Healthcare Solutions** Epic BPO is expanding its sales organization and is seeking a motivated **Inside Sales Representative – Health Care** to support multiple healthcare-focused business lines, including **Unity Self-Funded Health Plan** and **Kindred Direct Primary Care**. This is a fast-paced, metrics-driven inside sales role ideal for someone who thrives in high-activity outreach, consultative selling, and helping organizations and individuals access better, more affordable healthcare solutions. This role is **fully onsite** at our Southfield, MI headquarters and offers strong growth potential as our organization scales. * * * ## **What You’ll Do** ### **Sales Production & Lead Management** - Conduct outbound sales calls, emails, and follow-up outreach to qualified leads and prospects across multiple healthcare business lines. - Present and explain Unity’s self-funded insurance solutions and Kindred’s Direct Primary Care model to businesses, organizations, and individuals. - Engage prospects in consultative conversations to uncover needs, qualify opportunities, and guide them to the right Epic solution. - Convert inbound leads and referrals into booked appointments, proposals, or enrollments, depending on the line of business. - Manage a high volume of daily activities, including outbound calls, scheduled appointments, pipeline updates, and follow-ups. - Track all interactions and sales progress in the CRM to ensure accurate data entry and pipeline visibility. * * * ### **Pipeline Development & Conversion** - Build and maintain a strong pipeline through cold calling, warm calling, networking lists, digital leads, and company-provided prospecting tools. - Present solutions virtually or by phone, moving prospects from early-stage interest to proposals or enrollment discussions. - Follow structured sales workflows to ensure timely follow-up and maximize conversion. - Work closely with the BPO Team Lead, Director of BPO, and Unity/Kindred leadership to move deals efficiently through the sales funnel. * * * ### **Collaboration & Cross-Functional Support** - Partner with marketing, community outreach, and outside sales teams for lead hand-offs and coordinated sales efforts. - Support appointment-setting for larger enterprise, municipal, or strategic opportunities when needed. - Provide feedback on lead quality, objection trends, and market insights to refine scripts and sales approaches. - Participate in ongoing sales training, role plays, and certification initiatives across all Epic BPO programs. * * * ## **What You Bring** ### **Qualifications** - 1–3+ years of inside sales or call-center sales experience (healthcare, insurance, or benefits sales preferred). - Strong communication skills, professional phone presence, and consultative selling ability. - Comfort with high outbound call volume and activity-based performance metrics. - Experience selling solutions, ideally in a regulated or service-based environment. - Ability to learn and confidently explain healthcare and insurance concepts with training. - CRM experience and strong organizational skills to manage a sales pipeline effectively. - Motivated, competitive, and eager to grow into advanced sales or leadership roles as the BPO scales. * * * ## **Success Metrics & Expectations** - Daily outbound call volume and contact rates. - Qualified appointments, proposals, or enrollments generated for Unity and Kindred. - Conversion rate from lead → opportunity → closed sale. - Accurate and timely CRM usage and pipeline management. - Professionalism and strict adherence to compliance standards in healthcare and insurance communications. * * * ## **What We Offer** - Competitive base pay plus commission structure. - Clear career p…