Inside Sales Representative

**Duties and Responsibilities:** - Establish and maintain strong relationships with customers by understanding their needs and requirements. - Manage assigned accounts to achieve company goals related to this position. - Works closely with the Outside Sales Representative to facilitate growth and manage customer relations. - Actively call on established, prospective, and dormant accounts to grow the business. - Respond to all inquiries and proactively provide information regarding order status, deliveries, quality, or other inquiries in a timely manner. - Work with Inventory, Quality, Accounts Receivable, and Marketing as needed to ensure quality customer service and customer satisfaction. - Gain and maintain a working knowledge of all company systems including ERP, CRM, etc. - Utilize CRM to document all customer interactions (i.e., calls, emails, sales activity, tasks & report preparation). - Work with customers to resolve any discrepancies. - Qualify leads generated from trade shows, marketing campaigns, website, and other sources. - Gather feedback from customers regarding product quality, pricing, competitors, and market trends. - Share market insights and feedback with the sales and leadership teams. - Provide customers with all required documents. - Develop a deep understanding of material offered, equipment capabilities, processes, and material applications. - Become knowledgeable in overall market dynamics impacting pricing, customers, competition, and supply chain. - Follow all company processes, procedures, and policies. - Possible local travel to customers or trade shows. - Perform any other assigned duties. **Required Education and Experience:** - Minimum of 2 years’ sales experience in the metals industry preferred or associate degree required. - Experience with CRM software a plus - Experience with Microsoft 365 Suites including Word and Excel **Knowledge, Skills, and Abilities:** - Excellent verbal and written communication skills - Ability to multi-task, prioritize and manage time effectively - Proven work experience as an Inside Sales Representative - Hands-on experience with multiple sales techniques **Working Conditions (Including Physical and Mental Demands):** - Normal manufacturing working environment-standing, sitting, walking-typically inside a building - Occasional stooping, twisting, lifting, bending, and carrying - Minimal exposure to noise, dirt, chemicals, and temperature variations - Frequent use of computers - Occasional travel - Manual dexterity for use of computer, telephone and other office equipment as needed - Ability to speak, hear and interpret sounds and speech