Inside Sales Manager

**Job Summary** Arnold Magnetic Technologies is seeking a strategic and results‑driven Inside Sales Manager to lead and elevate its inside sales organization. This role is responsible for driving revenue growth, managing key customer relationships, optimizing sales processes, and developing a high‑performing team that supports the company’s industrial, aerospace, defense, medical, and commercial business segments. The Inside Sales Manager serves as a critical bridge between customers, field sales, engineering, operations, and executive leadership. This role requires a strong commercial mindset, technical aptitude, and leadership experience within advanced manufacturing, engineered materials, or industrial solutions environments. **Key Responsibilities** **Leadership & Team Management** • Lead, mentor, and develop the inside sales team to achieve revenue, margin, and customer satisfaction goals. • Establish performance metrics, accountability standards, and continuous improvement initiatives. • Foster a collaborative, customer-focused culture aligned with company values and strategic priorities. • Recruit, onboard, and retain top inside sales talent. **Sales Strategy & Execution** • Develop and execute inside sales strategies that support business growth across target markets. • Drive pipeline development, opportunity conversion, and account penetration initiatives. • Partner with field sales and business development teams to ensure seamless account coverage. • Identify cross‑selling and upselling opportunities across product lines and divisions. **Customer Relationship Management** • Build and maintain strong relationships with strategic customers and channel partners. • Oversee quoting, proposal development, pricing strategy, and contract negotiations. • Ensure timely resolution of customer issues, including escalation management. • Support key account planning and long-term customer retention strategies. **Operational Excellence** • Streamline sales processes to improve responsiveness, efficiency, and forecasting accuracy. • Leverage CRM systems and analytics to monitor performance and inform decision‑making. • Collaborate with operations, supply chain, and engineering teams to align customer expectations with delivery capabilities. • Drive improvements related to order management, demand planning, and customer communications. **Business Intelligence & Reporting** • Analyze market trends, customer needs, and competitive activity to guide strategic decisions. • Prepare regular sales reports, forecasts, and executive‑level presentations. • Contribute to annual budgeting, sales planning, and enterprise growth strategy development. **Qualifications** • Bachelor’s degree in Business, Engineering, Marketing, or a related field (Master’s degree or advanced technical degree preferred). • 8–12+ years of progressive sales experience, including leadership roles in inside sales, account management, or commercial operations. • Experience in manufacturing, industrial products, engineered materials, or technical B2B environments, with the ability to support detailed contract review processes. • Background supporting aerospace, defense, medical, automotive, and/or industrial markets. • Demonstrated success leading teams, driving revenue and margin growth, and improving sales effectiveness. • Strong business acumen with advanced analytical, forecasting, and problem‑solving skills. • Excellent communication, negotiation, and relationship‑building capabilities. • Proficiency with CRM platforms, quoting tools, sales technology, and performance analytics. • Working knowledge of contract structures, complex pricing models, long‑term supply agreements, and commercial terms. • Familiarity with engineered materials, magnetics, or custom manufacturing solutions (an asset to the role). • **Ability to travel domestically approximately 30–50% of the time.** **Skills & Competencies** • **Leadership & Talent Development** – Provides clear direction, alig…