Inside Sales

## Description Inside Sales The Inside Sales Representative is responsible for supporting customers by accurately identifying, quoting, and pricing bills of materials while coordinating deliveries and resolving order-related issues. This role plays a critical part in ensuring customer projects run smoothly by providing reliable communication, order accuracy, and proactive problem-solving. Success in this position is measured by accuracy, responsiveness, and customer satisfaction. ## Essential Functions - Identify, quote, and price customer bills of materials accurately and in a timely manner - Process customer orders and manage billing to ensure accurate invoicing and documentation - Coordinate deliveries and pickup schedules to meet customer project timelines - Track vendor orders and research delivery dates for backordered or delayed items - Communicate order status, tracking details, and delivery updates to customers proactively - Troubleshoot order issues and identify customer needs to provide effective solutions - Collaborate with purchasing, warehouse, and operations teams to ensure successful job execution - Maintain accurate records of customer orders, pricing, and delivery documentation - Provide exceptional customer service through professional, responsive communication - Follow all company policies, procedures, and pricing guidelines - Perform additional duties as assigned by leadership or management ## Required Skills & Competencies - Strong customer service and relationship-building skills - Excellent organizational and time-management abilities - Ability to multitask and prioritize in a fast-paced environment - High attention to detail and commitment to accuracy - Strong problem-solving and communication skills - Ability to work independently and collaboratively ## Education & Experience - High school diploma or equivalent required - Valid driver’s license with an approved motor vehicle record - No history of drug or alcohol abuse ## Physical Requirements - Ability to sit, stand, and walk for extended periods of time - Ability to lift, carry, push, or pull materials weighing 35 pounds or more - Ability to communicate clearly and effectively with customers, coworkers, and leadership