Inside Sales

**Summary/objective** We are seeking a driven and motivated sales professional looking for an exciting opportunity to grow with a well-established flooring company. This position offers the opportunity to earn not only a competitive hourly wage but also a commission based on performance. The Inside Salesperson is responsible for consistently delivering outstanding customer service, driving sales growth, and fostering lasting customer relationships. **Essential Functions** *Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.* - Providing excellent customer service while greeting guests and guiding them through the selection process. - Check samples out and/or schedule measures using the correct methods and procedures for optimal outcomes and tracking purposes. - Work with estimators to develop accurate bids and follow up with customers using the recommended follow-up procedures to close the sale. - Order entry, including assigning products to available inventory as available, initiating special orders as needed, and then setting appropriate transfer dates. - Maintain open orders and quotes according to company policy to help ensure timely follow-up, customer satisfaction, discover inventory discrepancies, and maximize potential sales. - Maintain a clean and organized sales area, showroom, warehouse, and property, including but not limited to floors, dusting, sample inventories, restrooms, placing price tags as needed, etc. - Depending on the store, some salespeople may also be required to perform warehouse duties in conjunction with their salesperson duties. See the warehouse job description for more details. **Competencies** - **Client Service** - Responds to the clients and anticipates their needs. - **Conflict Resolution** - Works to resolve differences and maintain work relationships. - **Decision Making** - Makes decisions and takes responsibility for them. - **Ethics** - Fosters a diverse and respectful workplace. - **Even Temperament** - Controls emotions without retaliating against negative behavior. - **Excellent Communication** - Uses language effectively to gather information and facilitate an exchange of ideas. - **Flexibility** - Adapts to changes while remaining focused on goals and applies knowledge to new circumstances. - **Initiative** - Remains proactive when suggesting improvements and solving problems. - **Interpersonal Relations** - Exhibits respect and understanding of others to maintain professional relationships. - **Persuasive Communication** - Displays verbal and written communication that influences others. - **Problem Solving** - Solves problems while ensuring rules and directives are followed. - **Punctuality** – Arrives on time and works a full schedule. **Work environment:** Retail, store environment, may have a warehouse attached (heat/cold) **Physical demands:** Must be able to lift up to 25 pounds occasionally. Repetitive movement of hands and fingers – typing and/or writing Occasional standing, walking, stooping, kneeling, or crouching Reach with hands and arms, talk and hear. **Travel required:** Occasionally between stores (mileage reimbursement available) **Required education and experience:** - High School Diploma, GED, or equivalent - Customer Service experience - Sales experience - Computer literate, Google Suite, Gmail, Microsoft Office **Preferred education and experience:** - Knowledge of Rollmaster - Flooring knowledge/background