Inside Sales Associate

**Position Overview:** The Inside Sales Associate is a customer-centric position focused on supporting the continued growth of our business through the delivery of exceptional customer experiences. This role plays a critical role in increasing the conversion rate of existing sales quotations and strengthening relationships with both residential (B2C) and commercial (B2B) customers. Inside Sales Associates are highly organized, responsive, detail-oriented, and comfortable engaging with customers throughout the sales process. The position proactively follows up on sales opportunities, provides accurate quotations, answers customer questions, and helps guide customers toward making confident purchasing decisions. Although this is a Cover Care, LLC position, it will also support Poolsafe and Automatic Pool Cover Professionals. **Key Responsibilities:** - Respond promptly and professionally to inbound sales inquiries via phone, email, and other communication channels - Prepare and deliver accurate written quotations for products and services - Proactively follow up on open and past quotations to increase quote-to-sale conversion rates - Build and maintain positive relationships with both B2B and B2C customers - Answer customer questions regarding products, services, pricing, scheduling, and installation processes - Coordinate with internal teams to ensure accurate information and timely customer communication - Maintain organized customer and quotation records within company systems - Identify customer needs and recommend appropriate solutions and services - Assist with outbound sales and customer outreach initiatives as needed - Support company goals related to customer satisfaction, retention, referrals, and revenue growth **Expected Outcomes:** - Increased conversion of existing quotations into sales - Responsiveness and professionalism with customers - Customer satisfaction and positive feedback - Accuracy and timeliness of quotations and follow-up communication - Contribution to overall sales growth and customer retention **Qualifications** - Previous inside sales, customer service, account management, or sales support experience preferred - Strong verbal and written communication skills - Excellent follow-up and organizational skills - Ability to manage multiple priorities in a fast-paced environment - Professional, positive, and customer-first attitude - Strong attention to detail and accuracy - Comfortable working with CRM systems, Microsoft Office, and email communication tools - Ability to work collaboratively within a team environment - Experience in construction, home services, pool industry, or related industries is a plus **Location, Travel and Reporting Structure** - This position is located in Westfield, Indiana and is non-remot