Inside Sales Associate

C3 Integrated Solutions is a market leader in helping the Defense Industrial Base (DIB) navigate cybersecurity and compliance requirements, including CMMC, NIST 800-171, and GCC High. Backed by private equity and having recently merged with Ingalls Information Security, C3 is in an exciting period of rapid growth and innovation. We partner with organizations across the defense supply chain to secure their operations and position them for long-term success in a highly regulated environment. With the final CMMC rule now in effect and demand surging across the industry, this is a pivotal moment to join our team. You’ll be at the center of scaling a marketing engine that not only drives growth but also strengthens national security by empowering contractors to meet critical compliance standards. If you’re looking for an opportunity to build, innovate, and make an immediate impact, while working alongside a passionate team of experts, C3 is the place to do it. About the Role The Inside Sales Associate is responsible for supporting Inside Sales and account teams through accurate and timely licensing quotes, add-on requests, subscription changes, customer expansion support, and order coordination across Commercial, GCC, GCC High, and Azure Government environments. What You'll Do: Create and manage accurate add-on licensing quotes for existing customers, including license increases, SKU changes, subscription modifications, true-ups, and new product additions. Support Microsoft licensing requests across Microsoft 365, Azure, Commercial, GCC, GCC High, and Azure Government environments. Review customer licensing needs and align quote recommendations to customer requirements, contract terms, and approved pricing guidance. Coordinate with Inside Sales, Finance, Procurement, and Sales Operations to move quotes from request through order fulfillment. Maintain accurate customer, opportunity, quote, renewal, and activity records in Salesforce and other business systems. Track open add-on quotes, quote expirations, approvals, customer follow-up activity, and order status to ensure timely completion. Respond professionally to internal and customer licensing inquiries and escalate complex licensing, compliance, or technical questions as appropriate. Identify customer expansion opportunities related to licensing, security, compliance, cloud, and managed services and route opportunities to the appropriate sales resource. Support renewal and expansion motions by assisting with quote preparation, licensing documentation, and customer communication as needed. • Additional duties, upon management request. What You'll Bring: Experience in Managed Services, IT, software sales, licensing operations, sales support, or customer success Experience in Microsoft and other SaaS licensing 2+ years of experience preparing customer quotes and managing add-on, expansion, renewal, or subscription change requests Familiarity with Microsoft CSP, NCE, Microsoft 365, Azure, GCC, GCC High, or Azure Government preferred Proficiency in Customer Relationship Management (CRM), quoting, ticketing, or business operations tools; Salesforce experience preferred Strong attention to detail with the ability to validate pricing, license quantities, product SKUs, dates, and customer information Excellent written and verbal communication skills with the ability to interact professionally with customers, vendors, and internal stakeholders General knowledge of NIST 800-171, CMMC, government cloud, or Defense Industrial Base customer requirements preferred Strong problem-solving skills and a willingness to research licensing questions, validate information, and escalate appropriately What You'll Get: To be a part of one of the fastest-growing companies in America, and a talented team to back you up. An awesome culture, backed up by winning several Best Places to Work awards. Remote work opportunities Medical, Dental, Vision Insurance Four Weeks of Paid Time Off (vacation & sick leave)…