Inside Channel Account Manager

**Summary** Drive business through ESET’s channel partners and distributors with support from senior colleagues/manager. Focus on partnership, profiling and cross sell/upsell. This includes building and managing a qualified pipeline of channel partners within a defined geographic territory/ accounts split. Working with external Channel Account Managers and SE. Job description **FUNCTIONAL RESPONSIBILITIES AND DUTIES** • Engage with your partners virtually (phone and video-call), driving activities and acquisition by supporting their day to day operational requirements. • Build a collaborative business relationship with your Partner accounts and their customers. Understand and get to know the key decision makers within each organisation to positively influence as required. • Primarily deal with volume partners. • Perform profiling of partners, base on manual and with guidance, on daily bases with aim to identify partners with potential and pass them to CAMs • Create the pipeline with your accounts with focus on exisitng business and upsell with guidance from senior team members. • Be able to accurately forecast revenue on a weekly and monthly basis. • Keep up with ESET's product range (sales and basic technical level) and respond to queries and outline the benefits when necessary to your Channel Partners. Counter any competitive claims. • Keep reseller and customer company information and all activities up-to-date in CRM system. • Assist resellers in operation tasks to process Deal registration and Orders. • Achieve monthly and annual revenue and KPIs targets. • Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company. **REQUIREMENTS** **Education:** • Degree or equivalent is desirable, preferably in IT or cyber related subject • GCSE (or equivalent) in Maths & English( high school) **Experience:** • Years of work experience: 2 **Knowledge:** • Basic Knowledge of Microsoft Excel and Word • Knowledge of Outlook **Language:** • English – B2 **Communication:** • N/A **Managerial skills:** • N/A **Personal characteristics:** • N/A Benefits ### Health & well-being - Cigna Medical Plan - Cigna Dental Plan - EyeMed Vision Plan - Reliance Standard Life Insurance - Reliance Standard Long Term Disability Plan - HealthJoy Employee Assistance Program - Cigna Supplemental Insurance - Lifestyle Spending Account - Bi-Weekly Mediation Series - On-site Gym and shower facilities ### Family - Volunteer Day off - Paid Time off - Tuition Reimbursement - Birthing Parent Match - Pet Insurance ### Office - Recreational Zone - Coffee & Snacks - Parking Benefit ### Other - Benefit Hub - Discounts on travel, cars, electronics, etc… - 401(k) retirement savings - ESET's Charitable Contributions Program - Referral Program Primary location San Diego Additional locations Time type Full time