Inside Auto Senior Consultant II (Hybrid- Nashville, TN)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. **Job Description** The Inside Auto Senior Consultant II plays a pivotal role in enhancing claim handling quality and consistency across the department. Along with complex claims determination, this role is also responsible for coaching and providing technical guidance to team members, ensuring adherence to best practices and continuous improvement. The role supports Claims leaders and contributes to strategic initiatives that elevate team performance and customer satisfaction. **Key Responsibilities** - Manages and resolves complex claims by determining minimum coverage limits and claim value, including cases involving single or multiple claimants, while clearly explaining coverage decisions. - Serves as a trainer to adjusters handling low-complexity, high-volume claims, providing guidance on claim handling, customer interactions and technical standards. - Conduct training sessions to observe workflows and deliver actionable feedback. Deliver supplemental training sessions on key topics such as coverage analysis, negotiation techniques and customer communication. - Review claim files for accuracy, completeness and compliance with internal policies and industry standards. - Provide recommendations on liability assessment, documentation and resolution strategies. - Leverage continuous improvement tools to identify and implement process enhancements. - Participate in departmental initiatives and projects aimed at improving operational effectiveness. - Foster a culture of continuous learning and excellence by collaborating on file quality outcomes and contributing to strategies that enhance performance, training materials, and coaching tools. ## **Experience** - 3 or more years of experience with Liability and/or Casualty claim handling experience preferred. **Work Location & Schedule:** **During Training:** IN OFFICE - Monday through Friday, 8am-4:45pm **After Training:** HYBRID **(**IN OFFICE & REMOTE) - Hours: Monday–Friday between 8:00 AM – 5:30 PM, with occasional Saturday - Work Arrangement: Hybrid schedule – 3 days in office (Monday–Wednesday), 2 days remote (Thursday–Friday) **Notice of Licensing Requirement:** - As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets. - All required licenses must be obtained within 60 days of hire. - You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal. - This role offers a $1,000 sign on bonus if you have an active adjuster license in TX, FL, or your resident state. - Current employees and former employees seeking rehire at Allstate or its affiliated companies are not eligible for this sign-on bonus. **Allstate Benefits:** Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important you. Here are some of our benefits: - Medical, dental, and vision coverage - Allstate pension plan and 401(k) savings plan - Ayco financial coaching - Spring Health mental and emotional wellbeing resources - Paid parental leave - Adoption reimbursement - Paid time off - Tuition reimbursement - Wellness incentives - Allstate Foundation donation match and grant opportunities **Skills** Claims Resolution, Coaching, Compliance, Continuous Improvement, Customer Service, Training, Training and Development **Compensation** Compensation offered for this role is 68,500.00…