Innovation Coordinator

**MAJOR ACCOUNTABILITIES** include the following. Other duties may be assigned. **Project Coordination & Execution:** Assist the Innovation Manager in coordinating and refining innovation initiatives by supporting the planning, execution, and monitoring of projects across departments. - Develop and maintain project timelines, deliverables, and key milestones to ensure successful execution. - Conduct research on industry trends, emerging technologies, and best practices to identify opportunities for efficiency improvements. - Support the development of internal processes, integrating Agile and Design Thinking methodologies to drive structured problem-solving and innovation adoption. - Track key performance indicators (KPIs) and benchmarks to measure the effectiveness and impact of innovation projects. - Identify potential roadblocks and propose solutions to maintain project momentum. **Administrative & Logistical Support:** Provide organizational and administrative support to ensure smooth execution of innovation initiatives. - Coordinate logistics and scheduling for Innovation Lab meetings, workshops, and other innovation-related initiatives, including material preparation, resource coordination, and participant management. - Prepare reports, presentations, and visual data insights to communicate project progress, insights, and outcomes to leadership. **Process Improvement & Service Design:** Assist in improving customer experience through structured process enhancements. - Support the evaluation of internal processes to identify inefficiencies and recommend improvements for both existing and new workflows. **Cross-Departmental Collaboration:** Serve as a liaison between teams to facilitate communication, alignment, and engagement on innovation initiatives. - Manage participant engagement and cross-functional involvement, ensuring diverse perspectives contribute to innovation efforts. - Support brainstorming sessions by documenting key takeaways and gathering stakeholder feedback to inform service improvements. **Other Skills and Abilities** - Strong analytical and problem-solving skills with the ability to translate data into actionable insights. - Excellent communication and interpersonal skills to engage with stakeholders at all levels. - Proficiency in project management tools and methodologies (e.g., Agile, Lean, Six Sigma). - Strong organizational and time-management skills, with the ability to manage multiple projects simultaneously. - Strong problem-solving and troubleshooting skills, with the ability to work effectively and harmoniously with diverse groups of people in high pressure situations. - Strong research and analytical skills. - Perform under minimal supervision and work extended/irregular hours as necessary including nights, weekends and holidays. - Excellent proof-reading, written, verbal, and interpersonal skills, ensuring clear and effective communication across all levels of the organization. - Comfortable with ambiguity and change.