Infrastructure Support Engineer

ABOUT PLANE Plane is an incisive response to config-heavy, opinionated, and restrictive project management software. Check out our website https://plane.so/. In just two years, Plane’s grown to #1 in its category on GitHub and become a viable open-core alternative to Jira, Monday, Wrike, Asana, ClickUp, and Linear, not to mention all-in-one tools like Notion or Obsidian. Our growth has come on the back of the product’s true flexibility without artificial limits, simple configurations that work out of the box, and thoughtfully packaged features that nurture our customers’ growth instead of punishing it. As a modern product start-up, we obsess over new and power users equally. Our mission is to empower teams everywhere with the simplest, most delightful work management experience on the planet. Our vision is to become the WorkOS of the future with a workbench of unified tools and techniques that intuitively and progressively form a greater whole for knowledge workers. We’re well capitalized, backed by OSS Capital, and are revenue-positive. Our coworkers include ex-Microsoft, Deloitte, [24]7, Nutanix, and Yahoo! in our 50+ strong human force today. ABOUT THE ROLE Plane is seeking a hands-on DevOps Support & Testing Engineer to ensure seamless operations across our Cloud and Self-Hosted Kubernetes-based infrastructure environments. You'll bridge engineering and community support, handling Discord channels and GitHub issues with technical precision and clear communication. WHAT YOU WILL DO? - Provide Tier-2 support for infrastructure issues involving Kubernetes (K8s), Docker, and related container technologies. - Monitor, troubleshoot, and resolve deployment, scaling, and performance problems in production environments. - Triage and respond to community-reported issues on Discord and GitHub with detailed, actionable guidance. - Conduct end-to-end testing of infrastructure changes, including CI/CD pipelines and automated deployments. - Document support resolutions, create runbooks, and contribute to internal knowledge base. - Collaborate with engineering on infra improvements and participate in on-call rotations. WHAT YOU'D NEED TO BRING: - Must have 3 to 5 years of relevant experience. - Strong hands-on experience with Kubernetes (K8s) and Docker (deployments, pods, services, Helm charts). - Familiarity with cloud infra (AWS/GCP preferred) and related tools (Terraform, Prometheus, Grafana). - Proven ability to handle technical support via Discord/GitHub with excellent written communication. - Experience in testing methodologies for infra (load testing, chaos engineering a plus). - Scripting proficiency (Python/Bash/Go) for automation and troubleshooting. - Comfortable in fast-paced SaaS environments with remote collaboration (Slack, GitHub). NICE-TO-HAVES - Open-source contributions or community support experience. - Exposure to SOC2/ISO compliance workflows. - Familiarity with Plane's tech stack (React, Rust, Postgres, Next.js).