Infrastructure Operations Engineer

ElevateBio is a technology-driven company powering the industry forward by helping partners realize the potential of their therapies from design to commercialization. We have integrated a differentiated set of technologies, end-to-end services, and industry-leading manufacturing expertise to develop advanced therapies faster and more efficiently. The Role: ElevateBio is looking for an Infrastructure Operations Engineer to join our Infrastructure Operations Center (IOC) as the right hand to our Principal Engineer of Cloud Systems & Networks. Our infrastructure — cloud, network, systems, storage, endpoints, and identity — is already established and running in production, supported by a network of trusted contractors and service providers. This role exists to operate that environment day-to-day, act as the internal subject-matter expert for our core platforms, and be the internal owner who keeps workstreams moving with our external partners. This is an IT operations role at heart, not a software engineering or DevOps position — we're looking for a seasoned IT / infrastructure operator who wants to grow with the team as IOC scales. The role is hybrid out of our Waltham, MA headquarters. Here’s What You’ll Do: If you've spent your career running real infrastructure - Windows Domain, VMware, storage, networking, and cloud — and you take pride in keeping production environments quiet and reliable, you'll feel at home here. You'll be trusted to own workstreams end-to-end, be the internal SME our teams reach for, and grow into a broader leadership seat as IOC expands. Operate and maintain ElevateBio's infrastructure day-to-day — monitoring, patching, backups, access management, and change management keeping production environments quiet and predictable. Serve as the internal point-of-contact and administrator of infrastructure platforms: VMware, Windows Domain (Active Directory), PureStorage, and Netskope — with primary responsibility for their day-to-day health, configuration, and lifecycle. Operate our AWS environment day-to-day: routine changes in the console, monitoring, IAM and cost hygiene, and coordinating deeper cloud work with the Principal Engineer and our service provider. Coordinate closely with our contractors and service providers as the internal owner — scoping work, reviewing deliverables, holding partners to quality and timelines, and integrating their output back into our environment. Own network operations alongside our partners: firewall changes, VPN, DNS, VLANs, and site connectivity across our office and lab locations. Own the Active Directory stack and server-side systems administration — Windows and Linux servers, AD, DNS, DHCP, patching, access management, and secure configuration. You'll be involved in M365 and Entra ID where server and identity work intersect, though dedicated team members own endpoint imaging and endpoint management. Make sound tactical decisions inside live workstreams, unblocking the work in front of you and escalating only what truly needs the Principal Engineer's involvement. Bring AI into the daily flow of the work — using AI tools and copilots to move faster, and helping identify where AI can responsibly improve IOC operations. Maintain runbooks, documentation, and on-call practices so what we operate is repeatable and well-understood across internal and external collaborators. Grow with the team as IOC scales — taking deeper ownership of specific domains over time and helping shape standards and practices as we hire beyond this first seat. Requirements: 5+ years of hands-on experience in an IT / infrastructure operations role — Senior Systems Administrator, Network Engineer, Infrastructure Engineer, or IT Manager / Infrastructure Lead backgrounds are all strong fits. Strong Windows Server and Active Directory administration: domain design, GPO, DNS, DHCP, identity lifecycle, and day-to-day operations of a production Windows Domain environment. Hands-on experience operating VMware (vS…