Information Technology Specialist

**SUNSET FARM FOODS, INC.** Valdosta, Georgia | Est. 1918 **Information Technology Specialist** Full-Time | On-Site | Valdosta, GA **ABOUT SUNSET FARM FOODS** Sunset Farm Foods is a fourth-generation family-owned meat processing and sausage company that has served the Southeast since 1918. With more than 140 team members and deep roots in the Valdosta community, we take pride in combining old-world craft with modern production standards. As we continue to grow, technology plays an increasingly important role in supporting our operations and we’re looking for the right person to help lead that effort. **POSITION OVERVIEW** The IT Specialist is a hands-on, broad-scope role responsible for keeping our systems, infrastructure, and users running smoothly. You’ll serve as the primary point of contact for all things technology from end-user support and network maintenance to ERP deployment and security compliance. This position reports directly to the President/CEO. If you’re someone who enjoys variety, takes ownership, and can switch comfortably between supporting a front-office user and troubleshooting an access point on a warehouse ceiling, this role is a strong fit. **KEY RESPONSIBILITIES** **Infrastructure & Network** - Maintain and monitor company networks, servers, and systems for performance and uptime - Install, configure, and update PC hardware, software, and peripheral devices - Manage and maintain Cisco network equipment and wireless access points (including ceiling-mounted units in the warehouse) - Maintain and troubleshoot uninterruptible power supply (UPS) systems - Monitor and renew security certificates; ensure ongoing compliance with security requirements - Implement and maintain cybersecurity measures across all company systems **User Support & Access Management** - Serve as the primary helpdesk resource for all staff troubleshoot hardware, software, and connectivity issues - Manage user access and permissions across all internal applications and platforms - Coordinate procurement and distribution of PC hardware and mobile devices (cell phone setup, deployment, and management) - Deliver training to employees on systems, software, and IT processes **Systems & Applications** - Lead or support the implementation and ongoing administration of the company’s ERP system - Administer SharePoint and Microsoft 365 solutions; develop tools and workflows to optimize business processes - Support warehouse management software and RF scanner operations - Maintain and support the company’s video/surveillance system - Assist with database administration - Participate in the development of an internal equipment inventory management system **Policy, Compliance & Documentation** - Develop and maintain IT policies and standard operating procedures (SOPs) - Support IT audits and coordinate responses to audit findings - Prepare project status reports and document system configurations and changes - Define hardware, software, and network requirements for new initiatives - Identify and resolve project issues in coordination with leadership **QUALIFICATIONS** **Required** - Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field or 2+ years of equivalent hands-on IT experience - Working knowledge of Microsoft Office, Windows 10/11, and Windows Server environments - Strong troubleshooting skills across hardware, software, and networking - Excellent communication skills; able to explain technical concepts to non-technical users at all levels - Organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment - Able to handle sensitive and confidential information with discretion - Comfortable working independently and as part of a small team - Willing and able to work at heights (some network access points are located on the warehouse ceiling) **Preferred / Bonus Skills** - IT certifications (CompTIA A+, Network+, Microsoft, Cisco, or similar) - Enterprise resource plannin…