Information Technology Manager

**About Our Organization** Founded in 1968, the Studio Museum in Harlem is the nexus for artists of African descent locally, nationally, and internationally and for work that has been inspired and influenced by Black culture. It is a site for the dynamic exchange of ideas about art and society. **Job Summary** The Information Technology (IT) Manager is responsible for the day-to-day management, operation, and support of the organization's technology infrastructure, systems, and services. Reporting to the Director of Technology, the IT Manager ensures the reliability, security, and efficiency of all technology resources while providing leadership for technical support, infrastructure management, cybersecurity, enterprise applications, and technology projects. The IT Manager serves as a strategic partner to departments across the organization, ensuring technology solutions support business objectives, improving operational efficiency, and providing an exceptional user experience. **Essential Duties and Responsibilities** Infrastructure & Systems Administration - Manage the daily operation, maintenance, and performance of the organization's technology infrastructure, including Windows servers, Network infrastructure, Cloud services, Telecommunications, Storage systems, and End-user devices - Ensure the availability, reliability, and performance of all IT systems and services. - Maintain system monitoring, backups, disaster recovery, and business continuity processes. - Oversee hardware and software deployment, upgrades, patch management, and lifecycle replacement. - Maintain accurate technology asset inventories, licensing records, and technical documentation. User Support & Service Delivery - Manage Help Desk operations and technical support services. - Establish and monitor service level expectations and response times. - Provide escalation support for complex technical issues. - Develop and maintain support procedures, knowledge base articles, and user documentation. - Ensure a high level of customer service throughout the organization Microsoft 365 & Cloud Services - Administer the Microsoft 365 environment, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Microsoft Entra ID - Manage user accounts, permissions, licensing, and security settings. - Support business applications and coordinate with vendors to resolve issues. - Evaluate and recommend technology solutions that improve collaboration and productivity. Cybersecurity - Implement and maintain cybersecurity policies, standards, and best practices. - Monitor systems for vulnerabilities and coordinate remediation efforts. - Manage endpoint protection, identity and access management, multi-factor authentication, and security monitoring. - Conduct cybersecurity awareness training. - Assist with audits, compliance initiatives, and risk assessments. Networking & Endpoint Management - Manage and support network switches, wireless infrastructure, firewalls, VPN connectivity, Internet services - Ensure secure and consistent device configuration and compliance. Audio/Visual Technology - Support and maintain conference room technology including Logitech TapIP and/or Q-Sys control systems. - Support Microsoft Teams Rooms, Zoom Rooms, and Google Meet environments. - Troubleshoot HDMI, USB, wireless presentation systems, and network-connected conferencing equipment. - Experience supporting audio systems, including a 64 channel digital mixer, wired and wireless microphones, analog and digital amplifiers, and speakers is preferred. Project Management - Lead and participate in technology projects from planning through implementation. - Develop project schedules, budgets, and resource plans. - Coordinate internal staff, consultants, and vendors. - Ensure projects are completed on schedule and within budget. Leadership & Administration - Supervise IT support staff, consultants, and third-party vendors. - Assist the Director of Technology in developing technology s…