Information Technology Help Desk Technician

The Information Technology Help Desk Technician recruitment is an Orange County Fire Authority (OCFA) **internal** recruitment. **Only** applications from **current**, qualified OCFA employees will be considered. OCFA internal applicants **MUST** list all OCFA experience on application. Failure to provide this information will result in disqualification. The Orange County Fire Authority is recruiting to fill one (1) Information Technology Help Desk Technician position, which will provide support to the IT and Communication Services Department. This recruitment will fill the current vacancy and establish an eligibility list for future vacancies. **SCHEDULE OF EVENTS:** Recruitment closes: **Wednesday, July 22, 2026 At 11:59 pm** Oral Interviews: Week of July 27, 2026 Assignment Start Date: Friday, August 7, 2026 **CLASS SUMMARY**: Incumbents are responsible for performing first level help desk activities in support of the department. **DISTINGUISHING CHARACTERISTICS**: The IT Help Desk Technician is the first level in a seven level information technology series. The IT Help Desk Technician is distinguished from other classifications by its help desk responsibilities. *To view a full list of essential functions, knowledge and skills, please use the link provided below.* [Information Help Desk Technician](https://www.governmentjobs.com/careers/ocfa/classspecs/86945?keywords=help%20desk&pagetype=classSpecifications) An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed below. **EDUCATION *(position requirements at entry)*:** High School Diploma, or General Equivalency Degree (GED) **EXPERIENCE *(position requirements at entry)*:** One year of troubleshooting computer problems in a help desk setting **HIGHLY DESIRABLES:** 1 year of desktop support in an enterprise environment 1 year of experience with ordering and managing mobile technologies 1 year of experience with Mobile Device Management and Help Desk Ticketing Software **LICENSES AND CERTIFICATIONS *(position requirements at entry)*:** None required. **PHYSICAL REQUIREMENTS:** Positions in this class typically require reaching, pushing, pulling, lifting, dexterity, grasping, talking, hearing, seeing and repetitive motions. **Light Work:** Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work. **WORKING CONDITIONS:** Incumbents work in a standard office environment. ***NOTE: The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the needs of the department.*** **PRE-HIRE REQUIREMENTS:** Before an employee is hired, he/she must successfully complete pre-employment requirements including, but not limited to: fingerprinting and background check, reference check, DMV check, licensure/certification check, Oath of allegiance to the United States of America and the State of California, and proof of eligibility to work in the United States in accordance with Immigration and Reform Control Act of 1986. All job offers are contingent upon the successful completion of a pre-employment medical exam including a drug screen through the OCFA's designated physician. **HOW TO APPLY FOR THIS POSITION:** When a recruitment opens for this position, an applicant must submit, during the application filing period, an online application and attach any supplemental information as required in the job announcement which may include submitting responses to a supplemental questionnaire. Online resumes and other unsolicited materials may be attached but will not be considered in lieu of the required online application, unless otherwise specified in the job announce…