Information Technology Analyst

**Information Technology (IT) Analyst Job Description** **Job Title: Information Technology (IT) Analyst** **Job Summary** The IT Analyst is responsible for analyzing business and technical requirements, supporting information systems, troubleshooting technology issues, and recommending technology solutions that improve business operations. The role serves as a liaison between business users to ensure systems meet organizational needs. **Primary Responsibilities** - Build and maintain Excel and Power BI reports and dashboards - Use Power Query and related tools to clean, combine, and organize data - Work with departments to define reporting needs and improve business processes - Reduce manual data entry and repetitive spreadsheet work - Support business applications such as Viewpoint Spectrum, Traqspera, Spreadsheet Server, Fleetio, Motive, and Microsoft 365 - Create procedures, user guides, and system documentation - Assist with implementation of approved IT policies and standards - Prepare and deploy laptops, phones, and other devices - Troubleshoot common Windows, Microsoft 365, account, application, and peripheral issues - Provide backup coverage for employee onboarding, offboarding, and general IT support **Required Qualifications** - 2–5 years of experience in IT support, systems analysis, or business analysis - Knowledge of Windows, Microsoft 365, databases, networking, and enterprise applications - Experience with requirements gathering, documentation, and testing - Strong analytical and problem-solving skills - Excellent written and verbal communication skills - Ability to manage multiple priorities and work independently or as part of a team **Preferred Qualifications** - Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field - Power Automate - SharePoint Lists and workflows - SQL - PowerShell, Python, Office Scripts, or similar automation tools - ERP, accounting, fleet, construction, or field-service systems - Experience supporting mobile devices and business applications **Technical Skills** - Advanced Microsoft Excel - Power BI and Power Query - Basic data modeling and SQL concepts - Business requirements gathering - Process documentation and improvement - Microsoft 365, Teams, SharePoint, and OneDrive - Windows device setup and troubleshooting - Clear written and verbal communication - Ability to work with technical and nontechnical employees **Soft Skills** - Critical thinking - Problem-solving - Customer service - Time management - Communication and presentation - Team collaboration - Attention to detail **Working Conditions** - Office and remote (hybrid) work environment - May require occasional after-hours or weekend support during system upgrades or outages - Ability to travel occasionally to support field locations