Information System Analyst

Company Summary MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. MECU�s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live. WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition. Position Summary: Performs technical and analytical work in systems analysis for computer information system projects in the Information Technology department. Work involves analyzing, testing, installing, documenting and maintaining computer application programs which have a moderate degree of complexity. Develops reports, maintains databases, provides operational support and assists end user in utilizing automated system and applications to improve efficiencies. Work also includes working as a team member on broader or more complex projects, effectively interfacing with technical and non-technical staff within and across the departments to enhance member experience. Provides help desk support as needed. Work Location: This position is located at Corporate Headquarters in Downtown Baltimore. Incumbent will be required to report in office for this role. Upon completion of 90 days incumbent may work hybrid schedule. Approval is subject to performance, department needs, and manager�s discretion. Education: High School Diploma � Required General Education Degree (GED) � in lieu of H.S. Diploma Qualifications: Required: Bachelor's degree in Information Systems from an accredited College or University and minimum two years related experience or equivalent combination of education and experience. Preferred: Core banking system experience Essential Duties and Responsibilities: Manage and maintain core system operations, ensuring reliability, performance, and scalability Proactively and reactively, work with all areas of MECU to develop databases and/or processes that assist in the overall goal of process improvement. Fields all end user inquires relating to hardware, network and software operations and problems. Develops an understanding of the reporting functions of the core processor system in order to provide accurate reports quickly and train MECU staff on utilizing that functionality. Provides second tier support to the MIS helpdesk resolving issues specific to the core processor reporting system. Troubleshoots hardware, software and network problems and provides resolution or notifies appropriate personnel. Function as project lead for related projects that involve core processing system Other duties as assigned. Competencies Required: Excellent analytical, interpersonal, communication and documentation skills. Proficient in system architecture, integrations, databases (SQL, PowerBI, Crystal Reports, Microsoft Office Suite (Word, Excel, PowerPoint, Access) Familiarity with security protocols, compliance standard and data governance. Ability to perform multiple tasks under stressful situations with patience and tact. Compensation: Salary Range depending on experience and qualifications $67,415 - $101,175 Benefits at MECU Credit Union: At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to: Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage. 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement. Company-Paid Insurance: We provide company-paid short-term disability, long-…