Industrial Counter Sales

The Industrial Counter Sales Associate supports daily branch operations by providing exceptional customer service, processing counter and phone/electronic sales, handling inventory, and preparing products for delivery or shipment. This role operates in a fast-paced, team-oriented industrial distribution environment. **Salary: $21 - $25 Hourly** **Primary:** - Deliver high-quality customer service while adhering to company ethics and standards. - Respond promptly to customer inquiries, orders, and complaints using effective problem-solving skills. - Provide accurate product and technical information to support customer needs. - Process sales transactions and maintain accurate documentation and records. - Estimate delivery timelines based on inventory levels, supplier availability, and production schedules. - Conduct outbound follow-ups with potential and existing customers via phone and email. - Receive, inspect, and stock incoming products; ensure accuracy and quality. - Pick, package, stage, and ship products using company-approved methods and carriers. - Support inventory management, including cycle counts and quality control. - Perform assembly and light fabrication work, including hose building and operation of related equipment. - Operate forklifts and other warehouse equipment in compliance with safety standards. - Maintain a clean, organized, and safe work environment. - Participate in required training and collaborate with internal teams as needed. - Perform additional duties as assigned. **Education & Work Experience** - High school diploma or equivalent required. - Experience in industrial distribution or hydraulic hose and fittings preferred (Parker Hannifin experience a plus). - Mechanical aptitude and forklift certification preferred. - Valid driver’s license with an acceptable driving record. Equivalent combination of education and experience may be considered. The appropriate knowledge, skills, and abilities can be achieved through a combination of education and experience. **Knowledge, Skills, and Abilities** - Good customer service and communication skills are required. - Basic computer skills including use of MS Office (Word, Excel, and Outlook), with a willingness to learn new software programs. Experience with Epicor Prophet 21 a plus. - The ability to add, subtract, multiply and divide required. - Detail oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced work environment. - Must be a good listener with above average reasoning ability and make minimal mistakes. - Must be a good learner who can assimilate product knowledge and skills as they are presented. - Ability to work effectively in a fast‑paced environment. - Strong attention to detail and commitment to quality and customer service - Must be able to work with a wide variety of people and personalities. **Physical Demands and Work Environment:** - The essential functions of this position will require the employee to perform the following physical activities: - Strong customer service, communication, and interpersonal skills. - Basic computer proficiency (Microsoft Word, Excel, Outlook); Epicor Prophet 21 experience a plus. - Ability to perform basic math calculations accurately. - Strong attention to detail, organization, and time management skills. - Ability to learn and apply product knowledge effectively. - Comfortable with working in a fast-paced, collaborative environment with diverse teams. - Regular, on‑site attendance required. **Additional Information:** MFCP Participates in E-Verify Candidates are subject to pre-employment criminal background, drug screen, and DMV record review, along with reference checks.