Inbound Phone Representative

MOO is all about making great design available to everyone. We do that by producing premium print and branded merchandise. But it’s as much about how we do it, leading with design, technology and sustainability. Founded in 2004, we’ve come this far by being obsessed with the happiness of our customers. Along the way, we’ve built an award-winning and much-loved brand, with exceptional customer satisfaction and Trustpilot ratings. Those customers are typically small and medium-sized businesses based in North America, the UK, and Europe – businesses that, like us, value design and see the brand-building power of putting something real in people’s hands. We’ve received the highest business award in Britain, ‘The Queen’s Award for Enterprise’. Part of Tech Nation’s ‘Future Fifty’, we’ve been profiled in the Financial Times, and ranked in the Guardian’s top 10 UK start-ups. Today we are over 350 people, headquartered in the UK but with many of our people based in the USA and South Africa. At MOO, we don’t just print business cards; we help people make their mark on the world. We believe great design is for everyone and our goal is to help customers achieve that! We are looking for an Inbound Call Specialist who is part problem-solver, part design-enthusiast, and 100% dedicated to the customer experience. As the literal voice of our brand, you will be the first point of contact for our customers when they call in. Whether they need help choosing the perfect paper stock, tracking down a delayed package, or fixing a design that didn't print quite right, you’ll be their hero. We don't believe in rigid, robotic call centers here—we believe in keeping it human, having real conversations, and delivering absolute delight on every single call. The hours will be as follows: Training - months 1- 2 >>: 9-5:30pm months 3 - 6 >> 11am-7:30pm months 6+ >> 1pm-9:30pm