Inbound Caller

**Inbound Caller - STERRY Limited** **Location**: Remote **Job Type:** Full-time **Join a dynamic growth marketing agency where precision meets creativity** At STERRY, we're not your average marketing agency—we're the rocket fuel behind crowdfunding and e-commerce success. Since day one, we've helped clients generate over $100 million in trackable online revenue through strategies rooted in measurable performance. **The Role** We are looking for a proactive and customer-focused **Inbound Customer Support Representative** to manage incoming calls and inquiries for our e-commerce, public relations, and marketing services. The ideal candidate is an excellent communicator who can provide exceptional customer support, assist with order- and service-related concerns, and ensure every customer interaction reflects our commitment to quality and professionalism. **What You'll Do** - Answer inbound calls from customers, clients, and business partners in a professional and friendly manner. - Respond to inquiries related to products, online orders, deliveries, marketing campaigns, and company services. - Assist customers with order tracking, returns, exchanges, refunds, and general account inquiries. - Handle client inquiries regarding marketing or PR services and direct them to the appropriate team when needed. - Accurately document customer interactions and maintain up-to-date records in the CRM system. - Resolve customer concerns promptly or escalate complex issues to the appropriate department. - Collaborate with the E-commerce, Marketing, PR, and Operations teams to ensure timely issue resolution. - Meet customer service performance metrics, including response time, call quality, and customer satisfaction. **Who You Are** - At least 2 years of customer service, call center, e-commerce, or client support experience is preferred. - Excellent verbal and written English communication skills. - Strong problem-solving and conflict-resolution abilities. - Comfortable using CRM systems, order management platforms, and basic office software. - Ability to multitask and work efficiently in a fast-paced environment. - Willingness to work flexible schedules when required. **What You'll Bring** - Experience supporting e-commerce platforms (e.g., Shopify, WooCommerce, Amazon, or similar). - Familiarity with digital marketing, public relations, or client services is a plus. - Strong attention to detail and organizational skills. - Customer-first mindset with a positive and professional attitude. - Ability to build rapport with customers and clients while maintaining professionalism. **Apply** Send your resume and a short cover letter via our Jazz HR portal. Only shortlisted candidates will be contacted. *STERRY Limited is an equal opportunity employer.*