In Home Care Administrative Support/Human Resources Specialist

**Benefits:** - 401(k) - Competitive salary - Health insurance - Opportunity for advancement - Paid time off We are looking for an Administrative Support/HR Specialist to help support our successful Home Care business! This role makes a significant impact on our daily operations and the ability to provide the best care to clients by coordinating caregiver recruitment and ensuring a warm and inviting face greets callers and visitors alike. You are highly detail-oriented, a self starter, and an expert at managing multiple priorities. Process-driven with exceptional customer service skills, you genuinely care about connecting clients and the right caregivers to improve lives. **RESPONSIBILITIES** - Provide professional image, exceptional customer service to callers, team members and visitors - Maintain compliant electronic client and personnel files and maintain paper files as needed - Perform a variety of administrative duties as assigned - Manage all aspects of caregiver recruiting, screening, interviews, onboarding, initial training and orientations - Assist with scheduling as needed - Assist with confirmation calls to new and existing clients and caregivers to ensure shifts are covered - Assist with client and caregiver initial orientations - Assist in emergency coverage of clients (occasional day, evening/weekend) - Serve in a weekly on-call schedule, including a 7 day period every 5-6 weeks - Build relationships to foster growth and customer service objectives - Maintain accurate employee and client information in a secure environment - Participate in and set up for staff meetings, caregiver meetings, team meetings, briefings, in-services, committees and other related activities as needed - Create and maintain a professional atmosphere that is also a fun place to work **QUALIFICATIONS** - High school diploma or equivalent required, some college preferred - Direct care experience required (for emergency coverage needs), CNA preferred - Minimum 1 year of related experience. Healthcare/homecare experience preferred - Excellent customer service skills are essential - Proficient PC skills. Ability to learn/use proprietary homecare software - Professional telephone étiquette - Strong attention to detail and problem-solving skills - Interpersonal skills that promote interdisciplinary collaboration and effective communication - Strong organizational skills with the ability to multitask in a hectic, ever-changing environment - Satisfactory criminal background check in accordance with state law requirements **WHY JOIN OUR TEAM?** - Health benefits available after 3 months - Supplemental insurance such as life, dental, vision and identity theft - 401K and Matching - Competitive compensation with bonus opportunities - Training and support - Family oriented and team focused environment - Enjoy coming to work to make a difference in the life of elders and those that serve them! Compensation: $27,000.00 - $31,200.00 per year **Caring Senior Service of New Braunfels has been serving the New Braunfels and surrounding 70 mile radius for 19 years. We are dedicated to providing exceptional customer service and select caregivers and CNAs that are committed to bringing joy into the home of each family we serve. Our mission is to allow every senior that wishes to remain at home to do so. Come help us keep seniors Healthy Happy and Home!!** ***We serve clients just North of San Antonio to just South of Austin. Come work in New Braunfels, Schertz, Garden Ridge, Cibolo, Marion, Bulverde, Canyon Lake, Spring Branch, Wimberley, Kyle, Luling, Lockhart, Seguin, San Marcos, and all of the rural areas in between.*** **Becoming a Caregiver** Professional caregivers go by many names: homemakers, home care aides, home health aides, certified nursing assistants, personal care assistants, direct care workers. No matter the name, what they all have in common is a calling to care for people in the comfort of their own homes. As our population ages, the demand f…