Import Export Operation Manager

### **Import Export Operation Manager - Japanese Bilingual - minimum 7 years of Experience in Freight Forwarding** We are seeking an **Operations Specialist / Coordinator** to support day-to-day freight forwarding operations during the U.S. launch phase. This role will work closely with the U.S. Director and collaborate with Japan headquarters and the Thailand team. ### **Key Responsibilities** - Handle day-to-day freight forwarding operations (Ocean / Air / Import / Export) - Coordinate shipments, documentation, and delivery schedules - Communicate with customers, vendors, carriers, and overseas offices - Monitor shipment status and resolve operational issues as they arise - Support operational process setup during the U.S. branch launch phase - Assist with internal coordination and reporting as needed ### **Required Qualifications** - Experience in freight forwarding or logistics operations (flexible depending on skill set) - Basic to solid knowledge of Ocean and/or Air Import & Export operations - Business-level English communication skills (required) - Legal authorization to work in the U.S. - Ability to work on-site in the Los Angeles area ### **Preferred Qualifications** - Minimum 7 years of logistics or freight forwarding experience - Experience handling both import and export operations - Japanese language skills or familiarity with Japanese business culture - Experience working with overseas offices or international clients ### **Ideal Candidate Profile** We are looking for someone who: - Is detail-oriented and reliable in daily operations - Communicates clearly and proactively - Is comfortable asking questions and seeking clarification - Takes responsibility and follows through on tasks - Enjoys working in a collaborative, team-oriented environment - Can adapt to change in a growing, launch-phase organization ### **Compensation & Benefits (Indicative)** - Salary: $75K-$90K (DOE) - Standard business hours: Monday–Friday, 9:00 AM–6:00 PM - Potential flexibility in work style as the organization grows - Benefits to be discussed (health insurance, PTO, etc.) ### **Our Vision** To be a **Knot** that connects people and nations— bridging Japan and the United States by supporting sustainable business and cross-border collaboration. ### **Why Join Us** - Be part of a U.S. business launch from an early stage - Work closely with leadership and gain broad operational exposure - Grow with a global logistics company that values communication and trust