Implementation Systems Administrator

**Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthrigh**t. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive. We are currently seeking to add an **Implementation Systems Administrator** to our dedicated Projects team to support company growth. In this role, you will focus on delivering large-scale, proactive project work that extends beyond day-to-day support. You will be responsible for executing technical implementations – from discovery through delivery – ensuring projects are completed on-time and within budget. Your work will directly improve client environments by enhancing security, stability, and standardization while enabling our Service Team to deliver world-class ongoing support. **Responsibilities:** - Participate in project kickoff discussions, contributing to expectations, risks, and technical approach - Execute assigned project work in alignment with approved Statements of Work (SOWs), ensuring delivery within scope, timeline, and budget - Deliver hands-on technical implementations across client environments, including infrastructure upgrades, migrations, and system deployments - Provide post go-live support for project cutovers to ensure stability and optimal client experience - Track project issues and contribute to post-project debriefs, including lessons learned and process improvement recommendations - Take ownership of assigned project deliverables through completion and transition to the Service Team - Draft and send client-facing project status updates - Communicate effectively with clients and internal teams regarding project progress, upcoming changes, outages, and impacts - Collaborate with third parties, including co-managed environments and vendors, to complete project tasks - Maintain thorough and accurate documentation of all project activities, tools, and client environments - Enter daily time tracking, documentation, and expenses within required systems (e.g., ConnectWise) - Prepare for and participate in weekly project status check-ins - Identify and raise risks, blockers, and dependencies impacting project delivery - Contribute to team discussions and problem-solving in weekly meetings - 3-5 years of experience in a similar level role within a project or support divisions - Strong diverse reactive IT support experience is required - Experience and ability to independently complete the following project types - Email Migrations (Various Platforms to M365) - Server Builds and Migrations (File Server, Domain Controller, Application Servers) - Network Upgrades and Cross Platform Migrations - Hypervisor Replacements and Migrations (VMware, Hyper-V) - Workstation Lifecycle Replacement Initiatives - Office Moves and net new office build-outs - Security Stack Deployments (e.g. MDR, SIEM) - Application Deployments (CRM, ERP, etc.) - Exceptional Documentation and Communication Skills - Ability to efficiently handle multiple tasks and collaborate effectively within a fast-paces, client-oriented team - Self-motivated with the capability to work independently with minimal supervision. - Highly organized with a keen attention to detail. - A current and valid US driver's license - Any Degree in relevant technology field is considered a plus - Certifications such as the following are considered a plus - MCSA - VCP - CCNA - Solution-based certifications (E.g. MDM) are considered a plus Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more! **Our Commitment to Inclusion:** Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disa…