Implementation Success Senior Specialist - USA, Canada and UK

Storyblok is a headless CMS that enables marketers and developers to create with joy and publish with confidence. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond. Legendary brands like Virgin Media O2, Oatly, and TomTom use Storyblok to make a bigger, faster market impact. WHAT IS IN IT FOR YOU You will be joining a growing company where you can contribute to many “firsts”. Plus these benefits: Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…) Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays Personal development fund for courses, books, conferences, and material VSOP (Virtual Stock Option Plan) The annual international team-building trip, quarterly and monthly online get-togethers As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules An international team that loves to have fun at work and works hard together to accomplish shared goals JOB SUMMARY We are seeking a highly motivated person to join the Go To Market team at Storyblok. As an Implementation Success Manager, you will own the end-to-end implementation motion — from the first scoping conversation through to partner-led delivery and value realisation. You sit at the heart of the customer journey, translating business requirements into clear Statements of Work, ensuring the right implementation partners are engaged, and acting as the central point of accountability throughout. This is a commercially minded, relationship-driven role for someone who knows how to structure complex engagements, work effectively with partners, and make sure customers get to value faster. What You'll Do Scoping & Requirements Lead discovery and scoping conversations with customers to understand business objectives, technical requirements, and success criteria Translate complex requirements into clear, structured Statements of Work (SOWs) that set the right expectations and protect both the customer and Storyblok Define engagement scope, timelines, resourcing, and commercial terms in partnership with Sales and Customer Success Ensure every engagement is set up for success before a single line of code is written Partner Management & Delivery Oversight Own the relationship with Storyblok's implementation and agency partners throughout the delivery lifecycle Work closely with partners to ensure they have the context, resources, and direction needed to deliver to scope and standard Act as the escalation point for delivery issues, managing risk and resolving blockers without losing momentum Hold partners accountable to quality, timelines, and customer outcomes — without micromanaging the detail Client Relationships & Stakeholder Management Build and maintain trusted relationships with senior client stakeholders up to C-suite level Act as the primary Professional Services point of accountability for the client — the person they call when it matters Communicate clearly across technical and non-technical audiences, translating complexity into clarity Represent Storyblok as a trusted advisor in both client and partner settings Commercial & Growth Partner with Account Management and Customer Success to identify expansion opportunities emerging from active engagements Support pre-sales activity including scoping workshops, commercial proposals, and client presentations Contribute to the development and continuous improvement of Storyblok's PS methodology, SOW templates, and partner engagement frameworks Cross-functional Collaboration Work closely with Product and Solutions teams to share implementation insights and inform platform development Collaborate with CS to ensure a smooth handover from implementation to ongoing adoption and account health…