Implementation Specialist

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. Summary of Role The Implementation Specialist is a versatile and critical role responsible for executing the seamless onboarding of both Care Professionals (Care Pros) and Clients to the Care Platform. This dual-focus position requires a candidate who can pivot effectively between operational fieldwork and strategic care planning. On the Care Pro side, the Specialist leads the full onboarding lifecycle, conducting efficient onboarding sessions and ensuring compliance with state and company regulations. On the Client side, the Specialist ensures high standards of care delivery by refining client information, verifying care plans, and assessing transition risks. Success in this role requires operational agility to travel for onsite Care Pro support while maintaining the analytical focus necessary to manage complex Client transitions. Focuses will change depending on the needs of the business, and volume of Care Pros/Clients we are onboarding. Essential Duties and Responsibilities Lead Care Pro Onboarding & Training: Plan and lead in-person and virtual onboarding sessions for groups of 1-15 Care Pros. Oversee the end-to-end process to ensure efficiency and timeliness. Manage Client Transitions & Care Planning: Conduct needs assessments with Franchise teams to refine client care information. Verify that care plans meet Honor’s standards for completeness and accuracy prior to transition. Risk Evaluation & Resolution: Proactively identify and resolve risks across both cohorts. This includes mitigating onboarding challenges for Care Pros and assessing client schedules for potential gaps or service risks. Compliance & Documentation: Maintain expert knowledge of state-specific requirements. Verify necessary employment documentation (e.g., I-9s, licensure) for Care Pros and review client contracts and profiles for regulatory compliance. Travel to Franchise Locations (30-40%): Travel frequently to support onsite onboarding activities, attend meetings, and support franchise locations as needed. Some weekend work may be required to support Care Pro onboarding schedules. Stakeholder Communication: Act as a primary liaison for Franchise owners and internal teams. Lead external and internal meetings to foster clear communication and timely issue resolution for both Client and Care Pro workstreams. Cross-Functional & Team Support: Partner with Field Teams, Market Operations, and Hiring teams to address challenges. Provide additional capacity to other Honor teams during periods of low implementation volume. Required Education and Experience Education: High school diploma or equivalent required; Bachelor’s degree or relevant experience preferred. Years of Experience: Minimum: 2+ years in onboarding, training, customer service, or compliance-related roles. Preferred: 3-5 years of experience in healthcare, home care, franchising, or operations. Certifications/Licenses: None required. Required Skills, Knowledge, and Abilities Skills: Strong organizational skills to manage concurrent Care Pro sessions and Client transitions. Excellent verbal/written communication for training groups and refining care plans. Critical thinking and problem-solving. Knowledge: Underst…