IMPLEMENTATION SPECIALIST

**Implementation Specialist (Technical/Automotive Data)** **Job Description** **About Authenticom** At Authenticom, we are the business behind the business in the automotive industry. We help dealerships and technology providers securely connect and exchange critical business data that powers the automotive ecosystem. We're a remote-first company headquartered in La Crosse, Wisconsin, with team members located throughout the United States and Canada. We value collaboration, accountability, continuous learning, and delivering exceptional service to our customers. **Position Summary** Authenticom is seeking a Technical Implementation Specialist to support the setup, onboarding, and ongoing maintenance of dealership data integrations. This role serves as a key point of contact for dealerships and vendors, helping ensure customer data is accurately configured, validated, and maintained. The ideal candidate enjoys solving problems, learning new software systems, and helping customers succeed. You'll work with dealership personnel, software vendors, and internal teams to configure integrations, troubleshoot issues, complete onboarding activities, and ensure a high-quality customer experience. This role is ideal for candidates with experience in automotive dealerships, software support, customer success, implementation coordination, technical customer service, or related roles. **What You'll Do** **Implementation & Onboarding** - Configure dealership data integrations and assist with implementation activities. - Complete setup, validation, and quality control checks to ensure accurate data processing. - Manage onboarding tasks and coordinate implementation requirements with dealerships and vendors. - Support order fulfillment activities and ensure customer setups are completed accurately and on time. **Customer Support & Troubleshooting** - Respond to customer inquiries via phone, email, and chat. - Troubleshoot data, software, and configuration-related issues. - Work with dealerships and internal teams to resolve onboarding and integration concerns. - Escalate complex technical issues when necessary while maintaining ownership of customer communication. **Automotive Systems Support** - Assist dealerships using Dealer Management Systems (DMS) such as: - CDK - Reynolds & Reynolds - Dealertrack - Other dealership software platforms - Guide dealership personnel through setup requirements and data export procedures. - Help customers understand integration requirements and best practices. **Documentation & Collaboration** - Document customer interactions, troubleshooting activities, and resolutions within Salesforce and related systems. - Maintain accurate case records and implementation notes. - Collaborate with Sales, Technical Support, Customer Success, and other internal teams. - Assist with dealer onboarding, data feed approvals, and synchronization issues. **Operational Excellence** - Prioritize and complete work according to service level agreements (SLAs) and department standards. - Maintain high levels of accuracy, responsiveness, and customer satisfaction. - Identify opportunities to improve processes and customer experience. **Required Qualifications** - Minimum 2 years of experience in customer support, technical support, implementation support, dealership operations, software support, or a related customer-facing role. - Minimum 1 year of successful remote work experience. - Strong troubleshooting and problem-solving skills. - Experience using Microsoft Office or Google Workspace. - Intermediate to advanced Excel skills, including filtering, sorting, and working with data files. - Experience using Salesforce, CRM software, or ticketing systems. - Strong written and verbal communication skills. - High school diploma or equivalent. **Preferred Qualifications** - Experience working in the automotive retail technology vertical. - Experience supporting dealership software, Dealer Management Systems (DMS), or automotive technology…