Implementation Manager

At Paystand, we’re not just another fintech company—we’re trailblazers in decentralized finance (DeFi), transforming how businesses manage their finances. With thriving hubs in Santa Cruz, San Francisco, Austin, Minneapolis, Mexico City, Hermosillo, and Guadalajara, we’re leading a global revolution in financial systems. Recognized on the Inc. 5000 list for five consecutive years, we’re among the fastest-growing companies reshaping the future of finance. Our Expanding Ecosystem: Paystand isn’t just a company—it’s a growing global network. With the strategic acquisitions of Teampay, a leader in spend management, and Yaydoo, a top AR and AP platform in Latin America, we’re building an expansive ecosystem designed to revolutionize financial operations and fuel business growth worldwide. Why Paystand? What We Do: By harnessing the power of blockchain technology, we digitize receivables, automate financial processes, reduce time-to-cash, lower transaction costs, and unlock new revenue streams for businesses. Why We Do It: We’re driven by a mission to revolutionize digital payments and decentralize finance, creating a more open, inclusive, and transparent financial ecosystem, starting with B2B payments. How We Do It: As change-makers in the DeFi movement, we don’t just follow trends—we set them. If you’re passionate about shaping the future of fintech and eager to redefine what financial technology should look like, Paystand is the place where you can make a significant impact. Join Us: Be part of something bigger. Join Paystand and help us lead the financial revolution. Role At A Glance As an Implementation Manager, you are the driving force behind getting Paystand customers live, fast. You'll manage end-to-end ERP configuration and deployment, working directly with customers to ensure their systems are launched correctly, completely, and on time. This is an individual contributor (IC) role. You'll report into the Manager of Implementations and work cross-functionally with Solutions, Support, and Customer Success. Your mission: shorten time-to-value, deliver a clean handoff, and ensure smooth, confident go-lives. You are expected to leverage automation and AI-enabled tools to manage a high volume of implementations efficiently, increasing throughput without increasing headcount. You'll also act as a consultative partner to customers — guiding them through ERP best practices, offering configuration recommendations, and ensuring the solution aligns with their operational goals. Key Responsibilities Own the technical setup and configuration of ERPs including NetSuite, Sage Intacct, MS Dynamics, Business Central, and Acumatica Act as a trusted advisor to customer stakeholders — offering ERP best practices and recommendations around configuration, workflows, and payment design Partner directly with customer finance and operations teams to translate requirements into an executable implementation plan Customize and deploy the Paystand solution across UAT and Production environments, including workflows, bundles, and payment methods Lead walkthroughs and customer-facing trainings to ensure adoption readiness Track project delivery across timelines, dependencies, and milestones using automation and project tooling to flag blockers early and keep implementations on track without manual overhead Act as the primary driver for go-live: validate production readiness and trigger handoff to Customer Success Coordinate internally with Solutions, Support, RevOps, and Engineering to resolve configuration, data, and enablement issues Use AI tools and automated workflows to maintain accurate customer records and project plans across systems (HubSpot, Monday, internal dashboards), reducing manual data entry and improving visibility Stay up to date on platform enhancements, ERP updates, implementation best practices, and emerging AI-assisted tools relevant to technical onboarding What We Are Looking For 2-4 years in ERP-focused implementation, onboardin…