Implementation Manager - Contract Logistic

**Essential Job Functions** - Serve as project manager for the end-to-end implementation of new contract logistics clients, from contract award through go-live and post-launch stabilization. - Partner with solution design and operations leadership, with input from sales as needed, to translate the signed statement of work and pricing model into a detailed implementation project plan, timeline, and resource plan. - Assemble and lead cross-functional implementation teams, including solution design, WMS configuration, industrial engineering, warehouse operations, and IT, and clarify roles and responsibilities across the team. - Conduct and manage regular implementation meetings with operations, solution design, IT (integration), and the client to align on status, deliverables, decisions, and open items. - Serve as the primary point of contact for the client throughout implementation, managing expectations, cadence of communication, and status reporting. - Track project scope, schedule, risks, and issues, and escalate to internal leadership and client stakeholders as needed. - Lead go-live readiness assessments, cutover planning, and hypercare support immediately following go-live. - Conduct post-implementation review of project performance and success, both operational and financial, and capture lessons learned. - Other duties as assigned. **Physical Requirements** - Job may require extended sitting or standing, use of standard office equipment. - Talking, hearing, and using hands to operate computer equipment. Vision abilities required by this job include close vision and the ability to adjust focus. - May require travel to client and site locations to support implementation activities, including on-site presence during go-live periods. - Job will require presence at the assigned work location. **Other Skills and Abilities** - Experienced in contract logistics, warehousing, or 3PL operations, with an understanding of how implementation decisions affect ongoing site performance. - Proficient in project management methodologies, with a focus on developing solution-driven project plans, managing scope and requirements, and identifying timeline constraints and risks. - Makes clients and their needs a primary focus of one's actions; develops and sustains productive client relationships throughout implementation. - Demonstrated leadership skills in influencing cross-functional departments and managing change across multiple concurrent implementations. - Develops and uses collaborative relationships to accomplish work goals; builds relationships by listening, sharing ideas, and appreciating others' efforts. - Maintains stable performance under pressure or opposition; handles stress in a manner acceptable to others and the organization. - Uses appropriate methods and a flexible interpersonal style to build a cohesive team and facilitate completion of team goals. - Advanced proficiency in Microsoft Office and project management or scheduling tools (e.g., MS Project, Smartsheet); working knowledge of WMS platforms preferred. - Must be able to read, write, and speak English fluently. - Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds. - Ability to effectively present information and respond to questions from management, employees, and clients. **Education and Experience** - Bachelor's Degree in Business, Transportation, Logistics, Supply Chain Management, or related field preferred; or equivalent combination of work experience. - Minimum 5 years related experience in project management or implementation. At least 3 years of experience in contract logistics, warehousing, or 3PL operations preferred. - Minimum 3 years supervisory, managerial, or cross-functional team leadership experience required. **Certification and Licenses** - PMP or other project management certification preferred, not required. **WHY SHOULD YOU WORK FOR CRANE?** At Crane, we believe in providing our employees wi…