Implementation Lead - Softeon WMS

Longbow Advantage is an end-to-end warehousing strategy company that leverages real-time data to manage people, processes, and warehouses through The Rebus® Platform, and WMS consulting services purpose-built to expand and enhance warehouse technologies. We take a holistic approach to warehousing strategy, understanding that technology is only one piece in the solution process. Our warehouse experts work with customers to understand challenges and goals, developing a recommendation that’s aligned to the customer’s business objectives and supply chain initiatives. **What to expect…** The **Softeon WMS Implementation Lead** is responsible for the successful implementation, configuration, testing, training, and support of Softeon Warehouse Management System (WMS) solutions for new and existing client sites. - This role serves as a functional and technical leader, ensuring projects are delivered consistently, on time, and aligned with customer requirements and business objectives. - This is an opportunity to lead complex WMS implementations, work directly with customers to solve supply chain challenges, and drive operational excellence through technology-enabled solutions. - You will play a critical role in delivering successful projects while helping organizations optimize their warehouse operations and supply chain performance. - This role is Remote, with up to 50% travel in the US & Canada. **Key Responsibilities:** **Solution Implementation & Delivery** - Lead end-to-end WMS implementations, including system setup, configuration, testing, training, go-live, and post-production support. - Analyze customer requirements and business processes to design and deliver effective supply chain solutions. - Develop, document, and optimize workflows, operational procedures, and standard operating procedures (SOPs). - Facilitate User Acceptance Testing (UAT), troubleshoot issues, and support successful solution adoption. - Provide ongoing technical and functional expertise throughout the project lifecycle. **Project Leadership & Planning** - Contribute to project planning, effort estimation, timelines, and resource requirements. - Track project progress, labor utilization, and implementation activities against project plans. - Prepare and deliver project status updates to leadership, stakeholders, and project teams. - Lead internal initiatives and mentor implementation team members to promote best practices and standardization. **Solution Design & Consulting** - Recommend configuration strategies and solution designs that meet customer needs and maximize business value. - Partner with customers, business stakeholders, and product teams to evaluate requirements, identify opportunities, and develop scalable solutions. - Support software demonstrations, solution reviews, and implementation cost estimates. - Act as a subject matter expert on Softeon WMS capabilities, implementation methodologies, and industry best practices. **Training & Customer Success** - Deliver training to users, customers, and project teams at all organizational levels. - Ensure customers are prepared for deployment through effective communication, documentation, and knowledge transfer. - Build strong customer relationships and provide exceptional service throughout implementation and support engagements. **Required Skills & Competencies:** - Strong expertise in Warehouse Management Systems (WMS), supply chain operations, and logistics processes. - Excellent analytical, troubleshooting, and problem-solving skills. - Strong project planning, organization, and time management abilities. - Exceptional communication, presentation, and documentation skills. - Ability to influence stakeholders and drive decisions in a matrixed environment. - Customer-focused mindset with a commitment to delivering high-quality solutions. - Proven ability to balance multiple priorities and perform effectively in fast-paced implementation environments. - Proficiency with Microsoft Office, Visio…