Implementation Engineer

Introduction Are you searching for an opportunity to play a key role in contributing to the dramatic growth of a highly successful software company? At Poppulo, we’re working on what’s next in communications and workplace technology. As a recognised organisation in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organisations today, reaching more than 35M employees and delivering content to 500,000+ digital signs. We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all succeed. Job Summary As an Implementation Engineer, you will collaborate closely with our customers and internal resources to deploy, test, and troubleshoot digital signage solutions at client endpoints. This role requires a process-oriented mindset to assess customer requirements and design and implement tailored solutions. By taking ownership of projects from start to finish, through process analysis and workflow configuration, you will play a vital role in meeting the customer's business objectives and delivering solutions that exceed their expectations. Key Responsibilities Configure and implement customer solutions for new implementations and support updates to existing customer environments. Build technical configurations and perform light scripting or programming, as needed, to deploy customers onto our cloud platform. Partner with customers to provide guidance on system capabilities, implementation best practices, platform functionality, and support processes. Communicate implementation progress, project updates, and technical status with internal teams and customer stakeholders. Build strong customer relationships through responsive communication and quality service throughout the implementation lifecycle. Create and maintain implementation documentation, configuration records, and knowledge base articles. Assist with integrating customer and third-party systems using APIs, web services, URL calls, or other supported integration methods. Manage the technical tasks for assigned implementation projects while collaborating with senior team members on more complex engagements. Deliver customer training sessions to ensure successful adoption of implemented solutions. Troubleshoot and resolve configuration and implementation issues during deployment and go-live, escalating complex issues when appropriate. Coordinate connectivity, number management services, and other onboarding activities required for successful customer implementations. Collaborate with senior implementation engineers on advanced integrations, custom scripting, and complex technical solutions. Technical Skills / Competencies 5+ years of implementation experience in a cloud computing environment. Solid understanding of software deployment and implementation methodologies. Experience supporting Windows desktop, iOS/Android, and IoT device deployments. Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and wireless networking. Basic understanding of audiovisual (AV) technologies and device connectivity. Familiarity with deployment automation tools such as SCCM, PDQ Deploy, BigFix, Group Policy (GPO), ConnectWise Automate, or PowerShell/DSC. Basic experience working with REST APIs, web services, or system integrations. Excellent critical thinking and problem-solving skills with attention to…