Implementation Consultant

### **About Tropic** Tropic’s AI-powered Procurement Intelligence solutions gives companies like Q2 and Zendesk the insights they need to reduce spend and mitigate risk. With $20B+ in spend data and the backing of tier 1 investors like Insight Partners, Tropic is shaking up the procurement landscape, and the best is yet to come! 🌴 ### **Location(s)** REMOTE: We are looking to hire someone based in the United States. ### **About the Role** We’re looking for an Implementation Consultant responsible for ensuring customers are set up for long-term success with the Tropic platform. This person will be the first stop for a new customer that signs with Tropic! Their main goals will be to establish best practices for driving swift time-to-value, executing on implementation project plans, and providing consultative guidance on how to operationalize software purchasing workflows for our customers. You will report to the Director of Professional Services and partner with key stakeholders at our customer’s organizations including Finance, IT, Compliance, Legal and Operations leaders. You will serve as a trusted advisor delivering solutions incorporating Tropic’s software into our customer’s existing business processes. We’re helping our customers see systematizing their purchasing as a necessity & true competitive advantage to drive cost savings. Procurement, when done correctly, can enable top-line growth by providing teams with the tools they need to achieve their goals while maintaining maximum flexibility for the ever-changing needs of today’s businesses. This role will identify our customer’s biggest company goals and position Tropic’s role in their future successes. We love understanding challenges, coming up with a strategy to tackle them, and then documenting those findings to ensure we're not solving the same puzzle twice. We’re growing fast, and we hope you have creative ideas to strengthen our team and company as we scale. ### **What You'll Do** - Completely own project planning and implementation for new Tropic Customers to implement our software, encourage collection of key inputs and enable features - Delight our customers in their first experience working with Tropic, kick them off, and spearhead sessions to gather requirements and build their platform - Lead pain point discovery and process mapping sessions with customers that need assistance in setting up a best practice procurement org - Identify and manage process improvement projects that root out inefficiencies and grow our implementation program - Develop procurement experience to identify gaps in customer policies, processes, and systems to drive efficiencies that improve our customer’s ability to purchase all categories of spend - Ensure our customers have optimized their Tropic Software configurations to support flexible purchasing workflows - Create implementation content (videos, self-guided trainings) for new customers to learn about Tropic and Procurement best practices - Train customers on their new platform to drive adoption and get them excited about using the tool - Become an expert on all things Tropic and the best way to procure goods and services - Spot inefficiencies in the way we do things, identify problems, and propose solutions - Motivate our product team to make reasonable enhancements, identify product gaps, communicate customer needs, and have your hand in the air to help with solutions ### **What You’ve Done** - Have 4+ years of experience in business consulting, business transformation, or implementation at a consultancy or B2B SaaS company - Strong consultative and advisory skills - you can be persuasive backed by facts and put forth digestible recommendations - Have successfully deployed and launched software solutions into organizations where success is based on time-to-value adoption, and/or revenue retention - Strong project management skills - you can fearlessly hold customers accountable to action items and deliverables - Have the abi…