Implementation Consultant I

Implementation Consultant, Amper at ECI About the Role ECI is seeking an experienced Implementation Consultant to support the successful deployment of Amper, our manufacturing visibility and machine monitoring solution. This role is ideal for someone who combines strong project management, technical implementation, and manufacturing operations knowledge with a highly customer-focused approach. The Implementation Consultant will lead customers through the post-sale onboarding journey, from kickoff through go-live, ensuring Amper is configured, installed, and adopted effectively within each customer�s environment. This person will serve as a trusted advisor to manufacturers, helping them determine the best approach for hardware placement, machine connectivity, shop floor setup, and software configuration to maximize operational value. Success in this role requires someone who understands how manufacturing machines work, can communicate confidently with plant leaders, operators, IT teams, and engineers, and can guide customers through both the technical and operational aspects of implementation. An engineering background and comfort working in industrial environments are strongly preferred. About Amper Amper helps manufacturers gain real-time visibility into shop floor operations through easy-to-deploy machine monitoring and production intelligence. By connecting manufacturing equipment and turning machine data into actionable insights, Amper enables customers to improve uptime, productivity, and decision-making across their operations. As part of ECI�s portfolio, Amper supports manufacturers in modernizing operations with practical, scalable technology designed for the realities of the shop floor. Key Responsibilities Own customer implementations from post-sale kickoff through successful go-live, ensuring projects are delivered on time and aligned to customer expectations. Serve as the primary implementation lead and trusted advisor during onboarding, installation, configuration, and early adoption. Assess customer manufacturing environments and recommend effective approaches for hardware placement, machine connectivity, and system setup. Advise customers on how and where to connect Amper to manufacturing equipment based on machine type, operating environment, and production workflows. Work directly with customer stakeholders including plant managers, manufacturing engineers, maintenance teams, IT teams, and operations leaders to ensure successful deployment. Configure software and support customers through setup, testing, validation, and training. Partner with customers to align Amper�s capabilities to their specific manufacturing processes, business goals, and reporting needs. Lead implementation project plans, including timelines, milestones, dependencies, risks, and communication across multiple stakeholders. Identify, troubleshoot, and resolve technical and operational challenges during implementation, escalating when needed. Support integrations and data flow discussions between Amper and customer systems, including ERP, MES, or other manufacturing software where applicable. Deliver user enablement and training to help customers achieve fast time to value. Document implementation requirements, technical decisions, configurations, and best practices. Collaborate closely with internal teams including Sales, Customer Success, Product, Engineering, and Support to ensure a seamless customer experience. Provide feedback from the field to Product and Engineering teams to improve implementation processes, product usability, and customer outcomes. Contribute to the continuous improvement of implementation playbooks, documentation, and scalable onboarding processes. What Success Looks Like Customers are implemented efficiently and successfully with minimal friction. Hardware is installed appropriately and machine connectivity is achieved accurately and reliably. Customers reach go-live quickly and begin realizing operational value…