Implementation Administrator

About Modular Solutions Founded in 2015, Modular Solutions delivers innovative technology to the insurance industry. Our modular, fully integrated platform enables insurers, mutuals, MGAs and brokers with programs with the ability to manage their entire operations seamlessly through a single software solution. Designed to be affordable and configurable, our platform empowers businesses to innovate, adapt and thrive in an evolving and competitive market. This role will initially support two separate operating businesses, with the opportunity to grow in scope as the organization evolves. Position Summary We are seeking a highly organized and detail-oriented Implementation Administrator to support our Project & Implementation Director in the successful delivery of client implementation initiatives. This role plays a key part in keeping projects on track by coordinating tasks, monitoring timelines, preparing documentation, and ensuring effective communication between internal teams and external stakeholders. The Implementation Administrator will help drive consistency, quality, and efficiency across all implementation projects. The ideal candidate is proactive, structured, and comfortable working in a fast-paced, client-facing environment where organization and follow-through are critical to success. We are an AI-enabled team and use AI tools to support product configuration, documentation, research, and workflow efficiency. You don’t need to be an AI expert, but you should be comfortable using AI tools responsibly and applying sound judgment when reviewing and validating outputs. Key Responsibilities - Support the planning and execution of client implementation projects. - Coordinate with cross-functional team members to ensure deadlines and project requirements are met. - Track project milestones, deliverables, risks, and timelines. - Prepare status reports by gathering, analyzing, and summarizing relevant project information. - Assist in maintaining and executing project communication plans. - Schedule and coordinate internal and client meetings, including preparing agendas and documenting action items. - Monitor and follow up on assigned tasks to ensure timely completion. - Assist in managing change requests and documenting impacts to scope, schedule, and budget. - Support the coordination of data conversion and integration activities. - Help ensure project deliverables meet quality standards and contractual requirements. - Coordinate the development of training materials, documentation, and user guides as needed. - Support client communication during implementation and transition periods. - Assist with post-project evaluations and documentation of lessons learned. - Use and learn all organizational technology systems as defined by Modular Solutions Inc. - Perform other duties as required to support the Project & Implementation Director. Required Qualifications - 2–5 years of experience in project coordination, project administration, or a related role. - Strong organizational and time-management skills with the ability to manage multiple tasks simultaneously. - Excellent written and verbal communication skills. - Strong attention to detail and ability to track and follow through on action items. - Experience working in a client-facing environment is considered an asset. - Familiarity with Agile and waterfall project management methodologies and tools. - Proficiency in Microsoft Office (Excel, Word, PowerPoint, SharePoint, Teams). - Familiarity with tech tools Miro, Claude, ADO. - Ability to work collaboratively across technical and non-technical teams. - Proactive mindset with strong problem-solving abilities. Why Join Modular Solutions? We’re more than just a workplace – we’re a supportive, growth-minded community. We are a fully remote company that still values real human connection. We collaborate virtually day-to-day and come together periodically for in-person team meetings and events. You’ll be joining a passionate and…