IAM Ops Manager

### IAM Operations Manager (Contract) We are seeking an experienced **IAM Operations Manager** to oversee the operational health, service delivery, and continuous improvement of a complex enterprise Identity and Access Management (IAM) environment for a large insurance organization. This role will lead the successful operation of multiple IAM platforms, ensuring high availability, strong governance, and effective stakeholder communication. **Key Responsibilities:** - Manage day-to-day operations of enterprise IAM services, including: - **Identity Governance & Administration (IGA)** using **SailPoint Identity Security Cloud (ISC)** - **Access Management** utilizing **Ping Identity**, with planned migration to **Okta** - **Microsoft Active Directory** services in partnership with supporting teams - Drive operational excellence through incident management, issue escalation, root cause analysis, change management, and service reporting. - Ensure IAM platform availability, performance, and adherence to SLA targets (99%+ uptime). - Lead communications with senior business and technology stakeholders, providing status updates, risk assessments, and operational reporting. - Manage vendor relationships, support teams, and cross-functional stakeholder engagements. - Coordinate planning and operational readiness for critical business events, including high-volume enrollment periods. - Track risks, issues, dependencies, and operational metrics while making informed decisions to maintain service quality. **Required Qualifications:** - Proven experience managing enterprise IAM operations in large, complex environments. - Strong expertise in **SailPoint ISC/IGA concepts**, Identity Governance, and Access Management. - Experience with **Ping Identity**, **Okta**, and **Microsoft Active Directory**. - Strong leadership, staff management, vendor management, and executive communication skills. - Demonstrated ability to operate effectively in customer-facing environments, navigate organizational complexities, and drive resolution of critical issues. Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to any of the recruitment team at recruitment@simeio.com or +1 404-882-3700.