Hydronic Startup Technician

**Company:** Hoffman Hydronics **Job Title:** Hydronic Startup Technician **Department:** Rep Services **Job Type:** Full-Time, Non-Exempt (Overtime Eligible) **About Hoffman Hydronics** At Hoffman Hydronics (HHY), we partner with our customers, internal teammates, Hoffman sister companies, and vendors to deliver industry-best service and performance in Hydronic HVAC, Engineered Plumbing, and Industrial Steam & Process Water markets. We are a 100% employee-owned company (ESOP), so when we succeed together, every employee shares in that success. Our culture is built on teamwork, shared accountability, encouraged innovation, and open mentorship while we get systems running and build customers confidence. If you have a technical aptitude, enjoy getting your hands dirty, am curious about how things work, and love to be depended upon for your expertise, we will give you the factory and in-house training to become the relied-upon specialized expert in your market. **Role Summary** As a Hydronic Startup & Warranty Technician, you will become the trusted technical resource for our sales team and our customers during initial equipment startup and warranty periods. The goal of this role is to ensure the equipment is installed per the manufacturers’ recommendations, that it is started up properly, and that the owner understands what maintenance is required to keep the equipment operating successfully as long as possible. Our ultimate success is when customers are happy with the equipment we have provided and want to continue working with us. As a field representative of the manufacturer, you will receive in-depth factory training and to develop relationships with their technical experts so you may leverage their knowledge and experience to best help our clients. You will counted upon in our local area to provide advice on proper installation, to troubleshoot equipment and system issues, and to train operators on proper operation and maintenance of commercial boilers, water heaters, pumps, and controls. **What You'll Do** • Perform factory-authorized startup, owner training, and performance checks on hydronic systems and components, including gas-fired and electric boilers, water heaters, pumps, VFDs, booster systems, and controls. • Verify system performance against design intent and manufacturer recommendations; make adjustments to achieve proper operation, safety, and efficiency. • Diagnose and advise on mechanical, electrical, and control-related issues, using internal technical support and manufacturer resources as needed. • Respond to warranty service calls involving manufacturer defects, installation issues, or maintenance problems with a calm, solution-oriented demeanor. • Train owner-operators and maintenance staff on system operation basics, routine maintenance, and steps to take in the event of a malfunction. • Clearly document procedures, test results, system configurations, and recommended follow-up actions in detailed service and startup reports. • Plan ahead for each job, ensuring you have the right tools, materials, documentation, and information before arriving on site. • Collaborate with contractors, controls vendors, project teams, internal sales and engineering, and manufacturers to resolve installation and performance concerns. • Maintain your service vehicle, tools, and inventory in safe, organized, and reliable condition. • Follow all safety policies, including lockout/tagout, PPE usage, and hazard reporting, and participate in required safety and technical training. Travel is primarily local within NC, SC, southern Virginia and Eastern TN with occasional overnight travel as project needs or service emergencies require. **What Makes This Role Different** • You’ll work on advanced, high-efficiency mechanical equipment in hospitals, schools, universities, industrial plants, offices, and other large facilities. No two jobs are the same. • HHY is committed to providing continuing education, training and support needed…