HVAC Technical Support Specialist

Gensco currently has an amazing opportunity available to join our Technical Services Team as a **HVAC** **Technical Support Specialist** based out of any of our branches! **Summary** - Perform a broad range of inside administrative and service support for both Customers and Gensco Team Members - Provide inside technical support for equipment sold by Gensco by offering guidance on installation, service, and repair - Provide technical training for our Customers and Gensco Team Members and communicate pertinent factory information as necessary **Skills and Qualifications** - Completion of a 2-year college degree in technical studies or equivalent work experience preferred - 5 years of related work experience and excellent knowledge of HVAC industry preferred - Demonstrated ability to manage details and meet deadlines with 100% accuracy in a multi-task environment - Customer service-oriented approach, respond to requests with a sense of urgency - Strong attention to detail, excellent time management and organizational skills - Proactive, self-motivated, able to recognize issues and resolve or escalate appropriately - Strong presentation skills, excellent written and verbal communication skills - Strong people skills, recognizes when to use formal or informal approach, not easily intimidated, ability to say “no” in a firm but polite manner - Ability to use tact and diplomacy in sensitive situations - Able to operate personal computer, calculator, other office machines and proficient in MS Office products (Word, Excel, PowerPoint) - Able to work sitting or standing and to move freely throughout the facility - Able to lift and carry equipment and supplies on a frequent basis - Able to travel as required Comprehensive and competitive benefits package includes: - Healthcare coverage of medical, dental and vision available first of the month following date of hire - Discretionary Profit Sharing - 401(k) Retirement Plan - Annual Holidays: 6 Paid Holidays and 2 Paid Floating Holidays - Paid Vacation (Full Time Team Member Accrual: First 12 Months - 40 hours, Year 1-5 - 80 hours) - Tuition reimbursement for 2-year and 4-year degree programs - Life Insurance, Voluntary Supplemental Life Insurance - Long-Term Disability, Voluntary Short-Term Disability - Employee Assistance Program