HVAC Install Manager

## Overview ### Lead With Purpose. Serve With Excellence. Grow With Us. Christian Home Services is seeking an experienced and motivated **HVAC Installation Manager** to lead our installation department and ensure seamless execution of residential HVAC projects from the point of sale through final installation and customer satisfaction. This leadership role is responsible for managing installation operations, reviewing sold jobs for accuracy and readiness, overseeing field teams, and driving exceptional customer experiences. If you are a proven HVAC leader who thrives in a fast-paced environment and values integrity, accountability, and teamwork, we'd love to hear from you. ## Position Summary The HVAC Installation Manager is responsible for overseeing all aspects of residential HVAC installation operations, including project review, job turnover from sales to operations, scheduling, staffing, quality control, customer satisfaction, training, and departmental performance. This individual serves as the key link between the Sales and Fulfillment teams, ensuring every sold project is accurately reviewed, properly scoped, and successfully completed. ## Key Responsibilities ### Leadership & Team Management - Lead, coach, and develop HVAC installation technicians, leads, and apprentices. - Foster a culture of accountability, safety, professionalism, and continuous improvement. - Conduct performance reviews, field evaluations, and ongoing training initiatives. - Recruit, interview, hire, and onboard installation personnel. ### Sales-to-Fulfillment Process Management - Review sold jobs to ensure scope, equipment selection, pricing, permits, and installation requirements are accurate and complete. - Conduct turnover meetings with the Sales Department to verify project details before scheduling. - Identify and resolve scope gaps, design concerns, material shortages, or operational challenges before installation begins. - Ensure all job documentation, financing approvals, customer agreements, and permits are complete before releasing projects to production. - Act as the primary operational liaison between Sales, Dispatch, Warehouse, Purchasing, and Installation teams. ### Installation Operations - Oversee daily installation scheduling and workforce allocation. - Ensure installations are completed on time, within budget, and according to company standards. - Monitor job progress and proactively address scheduling conflicts and operational issues. - Coordinate equipment, materials, permits, and subcontractors as needed. - Conduct job site visits and installation quality inspections. ### Quality Assurance & Customer Experience - Perform post-installation audits to verify workmanship, code compliance, and customer satisfaction. - Resolve escalated customer concerns and provide timely communication throughout the installation process. - Ensure installations meet manufacturer specifications, local codes, and company quality standards. - Monitor call-backs, warranty claims, and installation-related service issues to identify improvement opportunities. ### Department Performance & Financial Management - Track and manage key performance indicators (KPIs), including: - Installation revenue - Gross profit margins - Labor efficiency - Job completion rates - Customer satisfaction scores - Callback and warranty percentages - Support budget planning and departmental profitability goals. - Manage inventory usage and material costs to maximize efficiency. ## Qualifications ### Required - 5+ years of residential HVAC installation or Management experience. - Strong knowledge of HVAC system design, installation best practices, load calculations, and local code requirements. - Demonstrated ability to review job scopes and oversee projects from sale through completion. - Strong project management and organizational skills. - Excellent communication, leadership, and problem-solving abilities. - Valid driver's license with an acceptable driving record. ### Pref…