Human Services Coordinator III (DSS)

***Child Welfare experience required.*** I. Primary Purpose of Organizational Unit The Nash County Department of Social Services exists to alleviate emotional and economic distress among the citizens of Nash County. Through the delivery of a large number of specialized and complex preventative and restorative programs the agency seeks to assist the county in coping with a variety of social and economic conditions. Employee in this position reports Child Welfare Social Work Supervisor III. A.The Primary Purpose of Position The primary purpose of this position is to provide staff assistance and consultation in evaluating child welfare programs in a variety of program areas. Work involves identifying and/or designing data collection and using analytical techniques to prepare necessary reports. Employee will also conduct training and use quality assurance analysis and case reviews to assure compliance with federal, state, and agency policies. This position has the responsibility of reviewing records and conducting service audits. Results will be compiled and presented to demonstrate trends and areas needing further improvement. This will be achieved by analyzing cases, compiling individual and team data, developing, and analyzing agency wide reports, and implementing standardized work methods. B. Work Schedule: Adheres to assigned work schedule as outlined in County attendance policies and procedures. Regular work hours for this position are from 8:00 a.m. to 5:00 p.m. Monday through Friday. Subject to occasional overtime as required. Regular, predictable attendance is essential. C. Change in Responsibilities or Organizational Relationships: Effective May 1, 2023, the Staff Development Specialist I was created to provide quality assurance analysis and program review which is essential to assure quality social work services are provided. This position was reclassified, effective December 1, 2023 to Human Services Evaluator III to encompass a more thorough and detailed approach to reviewing, analyzing and compiling data to improve work performance and outcomes to the population served. A.Quality Assurance Work at this level involves assisting managers and supervisors in identifying needs, objectives and strategies for programs within the assigned area of human services through the results of evaluation studies. Employees work with multiple projects/studies in one or more areas. Employees are responsible for presentation of reports to management, boards, and/or committees. This position is responsible for performing internal quality assurance activities to ensure program outcomes are being met to achieve and sustain improvements in programs and services, and positively impact client outcomes and organizational culture. This employee's primary responsibility is to identify appropriate tools and monitor performance, using case reviews, to evaluate adherence to State and Agency policy guidelines and to assess the quality of work performed by the case manager. Employee will conduct a quality assurance review of a representative sample of cases in Child Welfare programs on a monthly basis using state monitoring tools. Some working knowledge of each Child Welfare program (Foster Care, Adoptions, CPS Investigations, CPS In-Home Services, Family Support Services) is necessary to properly review cases. Log of quality assurance reviews will be maintained. Employee will provide technical assistance and consultation to management and staff on the interpretation and application of federal and state law, policy, and mandates. Work in this area requires analysis of data from the evaluation tools, data warehouse, NCFAST, and other State systems. Data collection will be prepared and used for reports and presentations. Employee will assist in the formulation of recommendations based on the analysis and are expected to determine other program areas where results could be reasonably applied. B. Staff Development This employee will develop regular train…