Human Resources Trainer

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you! **What you get to do:** You'll collaborate closely with our park leadership team and the training manager to support the planning and execution of various training initiatives. We're looking for someone who can deliver high-quality training and development programs at all levels, from VP to hourly Ambassadors. You will: - Facilitate various training programs for Ambassadors at all levels and from all divisions - Ensure a seamless transition from orientation to department and on the job training for all new or rehired Ambassadors - Support department leadership to identify training needs based on feedback from various sources, changes to processes, and other factors - Organize training manuals, materials, multimedia visual aids, and other educational materials; review for company policy updates **What it takes to succeed:** - A minimum of 2 years of training experience required - 1 years of High volume new hire orientation facilitation preferred - Experience managing training content in a learning management system - Background in a service industry setting desired - Outstanding communication, interpersonal and presentation skills - Confident and outgoing presence - Ability to effectively handling multiple projects simultaneously - Excellent organizational, time management, analytical and problem-solving skills - Strong facilitation and presentation skills are required - Must be available to work varying shifts/hours based on business need, to include nights, weekends, and holidays **Working Conditions:** - Primarily working indoors but will collaborate with Ambassadors in the park when necessary - May sit/stand for several hours at a time - Frequent change and/or interruptions, responding to highly stressful situations requiring immediate action, independent judgment, and superior problem-solving abilities - Prolonged exposure to computer screens - Repetitive use of hands to operate computers, printers, and copiers The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as: - FREE park admission - Discounts on park admission tickets and passes for family and friends - Park discounts on food, merchandise, etc. - Scholarship opportunities - Exclusive employee events and giveaways **EEO Employer:** SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.